GEODynamics Inc. Customer Satisfaction Survey 2018 Question Title * 1. How important is the advantage derived from your business relationship with GEODynamics in comparison to other suppliers? Very Important Important Somewhat Important Not important Very Important Important Somewhat Important Not important Question Title * 2. Please rate GEODynamics in terms of: Excellent Good Neutral Fair Poor Company Reputation Company Reputation Excellent Company Reputation Good Company Reputation Neutral Company Reputation Fair Company Reputation Poor Completeness of Products Offered Completeness of Products Offered Excellent Completeness of Products Offered Good Completeness of Products Offered Neutral Completeness of Products Offered Fair Completeness of Products Offered Poor Price Competitiveness Price Competitiveness Excellent Price Competitiveness Good Price Competitiveness Neutral Price Competitiveness Fair Price Competitiveness Poor Ease of Doing Business Ease of Doing Business Excellent Ease of Doing Business Good Ease of Doing Business Neutral Ease of Doing Business Fair Ease of Doing Business Poor Product Quality Product Quality Excellent Product Quality Good Product Quality Neutral Product Quality Fair Product Quality Poor Product Performance Product Performance Excellent Product Performance Good Product Performance Neutral Product Performance Fair Product Performance Poor Question Title * 3. Please rate GEODynamics on the following criteria regarding initial inquiry? Excellent Good Neutral Fair Poor Responsiveness to Inquiries Responsiveness to Inquiries Excellent Responsiveness to Inquiries Good Responsiveness to Inquiries Neutral Responsiveness to Inquiries Fair Responsiveness to Inquiries Poor Completeness of Quotation Completeness of Quotation Excellent Completeness of Quotation Good Completeness of Quotation Neutral Completeness of Quotation Fair Completeness of Quotation Poor Follow Up Follow Up Excellent Follow Up Good Follow Up Neutral Follow Up Fair Follow Up Poor Customer Focus/Service Friendliness Customer Focus/Service Friendliness Excellent Customer Focus/Service Friendliness Good Customer Focus/Service Friendliness Neutral Customer Focus/Service Friendliness Fair Customer Focus/Service Friendliness Poor Ability to Provide Technical Advice/Product Knowledge Ability to Provide Technical Advice/Product Knowledge Excellent Ability to Provide Technical Advice/Product Knowledge Good Ability to Provide Technical Advice/Product Knowledge Neutral Ability to Provide Technical Advice/Product Knowledge Fair Ability to Provide Technical Advice/Product Knowledge Poor Flexibility to Manage Change Requests Flexibility to Manage Change Requests Excellent Flexibility to Manage Change Requests Good Flexibility to Manage Change Requests Neutral Flexibility to Manage Change Requests Fair Flexibility to Manage Change Requests Poor Question Title * 4. Please rate GEODynamics on the following criteria regarding the customer service you received during order placement? Excellent Good Neutral Fair Poor Communication Communication Excellent Communication Good Communication Neutral Communication Fair Communication Poor Responsiveness Responsiveness Excellent Responsiveness Good Responsiveness Neutral Responsiveness Fair Responsiveness Poor Dedication of the Contact Person Dedication of the Contact Person Excellent Dedication of the Contact Person Good Dedication of the Contact Person Neutral Dedication of the Contact Person Fair Dedication of the Contact Person Poor Ability to Answer Questions Ability to Answer Questions Excellent Ability to Answer Questions Good Ability to Answer Questions Neutral Ability to Answer Questions Fair Ability to Answer Questions Poor Question Title * 5. Please rate GEODynamics on the following criteria regarding delivery of your orders? Excellent Good Neutral Fair Poor On-Time Delivery On-Time Delivery Excellent On-Time Delivery Good On-Time Delivery Neutral On-Time Delivery Fair On-Time Delivery Poor Completeness of Documentation Completeness of Documentation Excellent Completeness of Documentation Good Completeness of Documentation Neutral Completeness of Documentation Fair Completeness of Documentation Poor Order Accuracy Order Accuracy Excellent Order Accuracy Good Order Accuracy Neutral Order Accuracy Fair Order Accuracy Poor Invoice Clarity Invoice Clarity Excellent Invoice Clarity Good Invoice Clarity Neutral Invoice Clarity Fair Invoice Clarity Poor Question Title * 6. Have you ever contacted GEODynamics regarding a complaint about customer service or quality of the product? Yes No Next
