Introduction to Carnegie Occasional Care Survey 2017

Glen Eira City Council is committed to providing quality Children’s Services and undertakes an annual survey to obtain feedback from service users.

The information you provide is anonymous.

Surveys will be received until Friday 8 December 2017.

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* 1. How long have you been using Council's Occasional Care service?

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* 2. Please indicate the age/s of each child you have attending the service

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* 3. Please indicate the type of care you have used

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* 4. The following statements are about the program and care provided at Occasional Care.

Please let us know the extent to which you agree with each of the statements provided by clicking in the boxes.

  Strongly disagree Disgree Undecided Agree Strongly agree
The activities provided engage my child/ren
The staff relationships with children are thoughtful and caring
The children’s room is pleasant and inviting
Staff are welcoming when children arrive
Information provided by me is used in the program
There is a focus on the health and safety of children
I am satisfied with the care my child receives

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* 5. The following statements are about service management at the Occasional Care service.

Please let us know the extent to which you agree with each of the statements by clicking in one of the boxes provided.

  Strongly disagree Disagree Undecided Agree Strongly agree
The service has well documented policies and procedures
The booking system is easy to use
Information about the service is provided in a timely manner

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* 6. The following question is about how Glen Eira residents find information about services

How did you find out about Council's Occasional Care service? Please indicate one only

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* 7. We would welcome any general comments or suggestions for improvements in the Children's Service you are using.

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