Early Learning Centre satisfaction survey 2017

Introduction to the Early Learning Centre survey 2017

Glen Eira City Council is committed to providing quality Early Learning services and to make sure our service meets your standards, Council undertakes this annual survey to obtain feedback.

The information you provide is anonymous.

Surveys will be received until Friday 8 December 2017.

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* 1. Please indicate [√] the Glen Eira Children's Centre your child currently attends

Carnegie Early Learning Centre

Caulfield Early Learning Centre

Murrumbeena Early Learning Centre

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* 2. Please indicate [√] the age/s of each child you have attending the service

Birth - 2 years

2 - 3 years

3 - 4 years

4 - 5 years

5 - 6 years

6 or over

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* 3. The following statements are about the education and care provided by your Early Learning Centre.

Please use the scale provided to indicate [√] the extent to which you agree with the following statements.

	Strongly disagree	Disagree	Undecided	Agree	Strongly agree
The curriculum provided at the centre meets my child/ren’s needs	The curriculum provided at the centre meets my child/ren’s needs Strongly disagree	The curriculum provided at the centre meets my child/ren’s needs Disagree	The curriculum provided at the centre meets my child/ren’s needs Undecided	The curriculum provided at the centre meets my child/ren’s needs Agree	The curriculum provided at the centre meets my child/ren’s needs Strongly agree
Educators' relationships with children are thoughtful and caring	Educators' relationships with children are thoughtful and caring Strongly disagree	Educators' relationships with children are thoughtful and caring Disagree	Educators' relationships with children are thoughtful and caring Undecided	Educators' relationships with children are thoughtful and caring Agree	Educators' relationships with children are thoughtful and caring Strongly agree
The children’s rooms and learning spaces are pleasant and inviting	The children’s rooms and learning spaces are pleasant and inviting Strongly disagree	The children’s rooms and learning spaces are pleasant and inviting Disagree	The children’s rooms and learning spaces are pleasant and inviting Undecided	The children’s rooms and learning spaces are pleasant and inviting Agree	The children’s rooms and learning spaces are pleasant and inviting Strongly agree
There is a focus on the health and safety of children at the centre	There is a focus on the health and safety of children at the centre Strongly disagree	There is a focus on the health and safety of children at the centre Disagree	There is a focus on the health and safety of children at the centre Undecided	There is a focus on the health and safety of children at the centre Agree	There is a focus on the health and safety of children at the centre Strongly agree
I am satisfied with the care my child receives	I am satisfied with the care my child receives Strongly disagree	I am satisfied with the care my child receives Disagree	I am satisfied with the care my child receives Undecided	I am satisfied with the care my child receives Agree	I am satisfied with the care my child receives Strongly agree

We welcome any comment about the curriculum or activities provided at your Early Learning Centre

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* 4. The following statements are about the leadership and service management at your Early Learning Centre.

Please use the scale provided to indicate [√] the extent to which you agree with the following statements.

	Strongly disagree	Disagree	Undecided	Agree	Strongly Agree
The Centre has well documented policies and procedures available	The Centre has well documented policies and procedures available Strongly disagree	The Centre has well documented policies and procedures available Disagree	The Centre has well documented policies and procedures available Undecided	The Centre has well documented policies and procedures available Agree	The Centre has well documented policies and procedures available Strongly Agree
There is a climate of continuous improvement	There is a climate of continuous improvement Strongly disagree	There is a climate of continuous improvement Disagree	There is a climate of continuous improvement Undecided	There is a climate of continuous improvement Agree	There is a climate of continuous improvement Strongly Agree

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* 5. The following statements are about the Early Learning Centre's communication with you.

Please use the scale provided to indicate [√] the extent to which you agree with the following statements. provided.

	Strongly disagree	Disagree	Undecided	Agree	Strongly agree
The program information provided to me is clear	The program information provided to me is clear Strongly disagree	The program information provided to me is clear Disagree	The program information provided to me is clear Undecided	The program information provided to me is clear Agree	The program information provided to me is clear Strongly agree
Educators seek information from me about my child and this is used in the curriculum	Educators seek information from me about my child and this is used in the curriculum Strongly disagree	Educators seek information from me about my child and this is used in the curriculum Disagree	Educators seek information from me about my child and this is used in the curriculum Undecided	Educators seek information from me about my child and this is used in the curriculum Agree	Educators seek information from me about my child and this is used in the curriculum Strongly agree
Information is provided about my child’s day when I pick him/her up	Information is provided about my child’s day when I pick him/her up Strongly disagree	Information is provided about my child’s day when I pick him/her up Disagree	Information is provided about my child’s day when I pick him/her up Undecided	Information is provided about my child’s day when I pick him/her up Agree	Information is provided about my child’s day when I pick him/her up Strongly agree
Educators are welcoming, helpful and approachable	Educators are welcoming, helpful and approachable Strongly disagree	Educators are welcoming, helpful and approachable Disagree	Educators are welcoming, helpful and approachable Undecided	Educators are welcoming, helpful and approachable Agree	Educators are welcoming, helpful and approachable Strongly agree

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* 6. What information do you most want to receive about your child’s day at the centre?

We only want you to select the three most important things to you.
Please tick [√ ] one circle in each column in order of importance 1, 2 or 3

	1	2	3
Activities over the day	Activities over the day 1	Activities over the day 2	Activities over the day 3
Friendships	Friendships 1	Friendships 2	Friendships 3
Health and wellbeing	Health and wellbeing 1	Health and wellbeing 2	Health and wellbeing 3
Learning that has occurred	Learning that has occurred 1	Learning that has occurred 2	Learning that has occurred 3
Interests that have been followed	Interests that have been followed 1	Interests that have been followed 2	Interests that have been followed 3
Your child's development	Your child's development 1	Your child's development 2	Your child's development 3

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* 7. What way do you prefer the Early Learning Centre to share information with you?

Please indicate as many as you prefer

Links to websites

Written information

Phone call

Other

Other (please specify)

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* 8. How did you find out about the Early Learning Centre you attend? Please indicate one only

Internet

Word of mouth

Local paper

Maternal and Child Health Centre

Glen Eira News

Other

Other (please specify)

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* 9. We would welcome any general comments or suggestions for improvements in the Early Learning Centre you are using.

Thank you very much for the time you have taken to complete this survey. All information in this survey is anonymous

Question Title

* 1. Please indicate [√] the Glen Eira Children's Centre your child currently attends

Question Title

* 2. Please indicate [√] the age/s of each child you have attending the service

Question Title

* 3. The following statements are about the education and care provided by your Early Learning Centre. Please use the scale provided to indicate [√] the extent to which you agree with the following statements.

Question Title

* 4. The following statements are about the leadership and service management at your Early Learning Centre. Please use the scale provided to indicate [√] the extent to which you agree with the following statements.

Question Title

* 5. The following statements are about the Early Learning Centre's communication with you.Please use the scale provided to indicate [√] the extent to which you agree with the following statements. provided.

Question Title

* 6. What information do you most want to receive about your child’s day at the centre?We only want you to select the three most important things to you. Please tick [√ ] one circle in each column in order of importance 1, 2 or 3

Question Title

* 7. What way do you prefer the Early Learning Centre to share information with you?Please indicate as many as you prefer

Question Title

* 8. How did you find out about the Early Learning Centre you attend? Please indicate one only

Question Title

* 9. We would welcome any general comments or suggestions for improvements in the Early Learning Centre you are using.

* 3. The following statements are about the education and care provided by your Early Learning Centre.

Please use the scale provided to indicate [√] the extent to which you agree with the following statements.

* 4. The following statements are about the leadership and service management at your Early Learning Centre.

Please use the scale provided to indicate [√] the extent to which you agree with the following statements.

* 5. The following statements are about the Early Learning Centre's communication with you.

Please use the scale provided to indicate [√] the extent to which you agree with the following statements. provided.

* 6. What information do you most want to receive about your child’s day at the centre?

We only want you to select the three most important things to you.
Please tick [√ ] one circle in each column in order of importance 1, 2 or 3

* 7. What way do you prefer the Early Learning Centre to share information with you?

Please indicate as many as you prefer