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PSA Crown Solicitors Office Elite Survey
1.
Are you a solicitor, administrative staff member, or an accounts/finance employee of the CSO
Solicitor
Administrative staff
Accounts/Finance
2.
Are you employed on a full-time basis, part-time basis, temporary basis or an agency contract?
full-time
part-time
temporary
agency contract
3.
How much additional time for tasks have you had following the introduction of Elite compared to the former system?
less than on the previous system
more than the previous system
significantly more than the previous system
please explain your answer
4.
Does the elite system provide all the functionality you need to do your job?
Yes
No
please explain your answer
5.
Have you had enough training?
Yes
No
please explain your answer
6.
What is lacking in the training?
7.
How do you rate the support given by management in relation to elite?
excellent
good
average
below average
poor
please explain your answer
8.
Do you consider Elite to be better than the former system?
Yes
No
please explain your answer
9.
Are there integrity issues with the data in elite?
Yes
No
please explain your answer
10.
To what extent do you think that concerns raised about the system are being taken seriously by management?
very seriously
seriously
not seriously
concerns dismissed
please explain your answer
11.
What particular issues do you have in using the Elite system?
slowness of the system
having to go into multiple fields
having to use multiple steps in order to add “an associate”
having key figures/estimates only available in a separate system (Mattersphere)
having incorrect costs/figures transferred from old system etc.
Other (please specify)
12.
Do you find the Elite system tailored to the CSO's business needs?
Yes
No
please explain your answer
13.
Would you benefit from having tasks being able to be accessed by others (such as certain trained experts) even if they are in an Action List? (At the moment if it is in an Action List, it cannot be actioned even if that person is on leave or cannot access the task for another reason. A special request needs to be made through DTS to transfer the task to another person).
Yes
No
please explain your answer
14.
Were we given an opportunity to test Elite properly before it rolled out?
Yes
No
please explain your answer
15.
Were we given an opportunity to provide feedback on the system for improvement before it was rolled out?
Yes
No
please explain your answer
16.
Have issues you have raised with the system been resolved?
Yes
No
please explain your answer
17.
Were perceived problems or issues raised during the Elite “drop in” sessions or DTS requests, and such feedback, result in any overall improvement to Elite (rather than just addressing that particular instance)?
Yes
No
please explain your response
18.
How might your experience with the system (and the related Mattersphere system) be improved?
19.
Please provide your email address
20.
Are you a PSA member?
yes
no
21.
Would you be interested in becoming more involved
Yes
No
Thank you for completing the survey
