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Finding Services on Cork City Council Website
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1.
How did you find your way to the Cork City Council website?
(Required.)
Typed in the URL
Online News Article
Social Media
I have the link bookmarked
Search engine
QR Code
Email
Other (please specify)
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2.
Which service area were you looking for today?
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Community, Sports or Arts Grants
Housing
Careers
Recreation and Parks
Parking
Roads licensing
Planning
Reporting an issue
Other (please specify)
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3.
Did you use an online service? (For example did you apply for a parking permit, or a community grant, or fill in a customer service request)
(Required.)
No
Yes
If yes, which service did you use?
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4.
How easy was it to navigate our website?
(Required.)
Very difficult
Difficult
Neither easy nor difficult
Easy
Very easy
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5.
Roughly how many clicks did it take to find what you were looking for?
(Required.)
1 click
2 clicks
3 clicks
4 clicks
5 clicks
More than 5 clicks
I couldn't find it
If more than 5 or couldn't find it, are there any details you’d like to add?
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6.
How did you get around this site? (click all that apply)
(Required.)
Website search
Chatbot
Followed the site menu
Other (please specify)
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7.
How would you rate your overall satisfaction with our website?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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8.
How was your experience in finding what you needed on the site? Were there any parts of the site that were easy or hard to find?
(Required.)
Current Progress,
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