* 1. How would you rate the overall quality of our products?

* 2. How would you rate the colour of our products?

* 3. How would you rate our packaging?

* 4. Compared to our competitors, is our product quality better, worse, or about the same?

* 5. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 6. How long did you wait for your product after ordering?

* 7. How would you rate our deliveries?

* 8. How well do the sales representatives at our company answer your questions?

* 9. Overall, are you satisfied with the accounts department employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

* 10. How likely are you to recommend our company to people you know ?

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