Member Engagement Online Survey Page1 / 1 100% of survey complete. Question Title * 1. How long have you been a member of Guardian Credit Union Less than 1 year 1-5 years 6-10 years 10 or more years Question Title * 2. How did you first learn about Guardian? TV/Radio/Advertisement Family/Friend Employer GCU Employee Walk-In Other (please specify) Question Title * 3. Do you currently have a checking account at another financial institution? Yes No What financial institution? Question Title * 4. How do you conduct the majority of your transactions? (Choose all that apply) Drive Thru In Branch Mobile App Online Banking Telephone Banking ATM Question Title * 5. What products/services do you currently have with Guardian? (choose all that apply) Checking Debit Card Money Market CD Direct Deposit eStatements Mobile App Loan(s) Credit Card Christmas Club IRA Mortgage HELOC Telephone Banking Safe Deposit Box Anything other than listed above Question Title * 6. Are there any products or services currently not offered that you would like to see in the future? Yes No Other (please specify) Question Title * 7. What are most important to you when choosing a financial institution? (Choose all that apply) Deposit Rates Loan Interest Rates Access to ATMs Investment Options Low/No Fees Location of Branches Products and Services offered No minimum balance requirement Other (please specify) Question Title * 8. Please indicate your level of agreement with the following statements. I Agree Neutral I Disagree Guardian offers products/services that meet my needs Guardian offers products/services that meet my needs I Agree Guardian offers products/services that meet my needs Neutral Guardian offers products/services that meet my needs I Disagree I choose Guardian first when in need of financial products/services I choose Guardian first when in need of financial products/services I Agree I choose Guardian first when in need of financial products/services Neutral I choose Guardian first when in need of financial products/services I Disagree Guardian employees are advocates for my financial wellness Guardian employees are advocates for my financial wellness I Agree Guardian employees are advocates for my financial wellness Neutral Guardian employees are advocates for my financial wellness I Disagree Guardian employees are professional and knowledgable when assisting me with my financial needs Guardian employees are professional and knowledgable when assisting me with my financial needs I Agree Guardian employees are professional and knowledgable when assisting me with my financial needs Neutral Guardian employees are professional and knowledgable when assisting me with my financial needs I Disagree Comments Question Title * 9. During your last interaction with a Guardian employee, were you offered an additional product or service other than what you asked for? Yes No Comments Question Title * 10. How likely are you to recommend Guardian Credit Union? I would not recommend Guardian I might recommend Guardian I am on the fence about Guardian I would recommend Guardian Guardian is the best! I wouldn't recommend anyone else! I would not recommend Guardian I might recommend Guardian I am on the fence about Guardian I would recommend Guardian Guardian is the best! I wouldn't recommend anyone else! Comments This survey is completely anonymous. The information collected from this survey will be used for internal purposes only. Done
