How was your experience over the phone?

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* 1. What is your name?

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* 2. Overall, how would you rate the quality of your customer service experience?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

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* 3. What service was your inquiry about?

Checking Account

Savings Account

Mortgage Loans

Vehicle Loans

Personal Loan

Credit Card

Online Banking

Business Services

Other (please specify)

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* 4. How helpful are the employees at our interaction center?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

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* 5. How much time did it take us to address your questions and concerns?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

How was your experience over the phone?

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* 1. What is your name?

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* 2. Overall, how would you rate the quality of your customer service experience?

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* 3. What service was your inquiry about?

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* 4. How helpful are the employees at our interaction center?

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* 5. How much time did it take us to address your questions and concerns?

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* 6. What interaction center representative or department assisted you?

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* 7. Do you have any other comments, questions, or concerns?

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* 8. If you would like someone to reach you regarding your experience, please provide contact information such as phone number and email address.