* 1. Are you greeted in a friendly and courteous manner when you contact our office?

* 2. Do you feel that your calls are returned in a timely manner?

* 3. Are you able to meet with your worker when you need to?

* 4. Were you able to apply for assistance in a way that met your needs?

* 5. Did you feel that you were granted assistance in a timely manner?

* 6. Were staff able to answer your questions regarding your eligibility?

* 7. Did staff advise you of other benefits and services that you may be able to receive?

* 8. Do you feel comfortable communicating openly with your worker?

* 9. How would you rate the services you receive from our office?

* 10. Additional comments are welcome.

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