Are you greeted in a friendly and courteous manner when you contact our office?

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* 1. Are you greeted in a friendly and courteous manner when you contact our office?

Do you feel that your calls are returned in a timely manner?

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* 2. Do you feel that your calls are returned in a timely manner?

Are you able to meet with your worker when you need to?

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* 3. Are you able to meet with your worker when you need to?

Were you able to apply for assistance in a way that met your needs?

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* 4. Were you able to apply for assistance in a way that met your needs?

Did you feel that you were granted assistance in a timely manner?

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* 5. Did you feel that you were granted assistance in a timely manner?

Were staff able to answer your questions regarding your eligibility?

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* 6. Were staff able to answer your questions regarding your eligibility?

Did staff advise you of other benefits and services that you may be able to receive?

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* 7. Did staff advise you of other benefits and services that you may be able to receive?

Do you feel comfortable communicating openly with your worker?

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* 8. Do you feel comfortable communicating openly with your worker?

How would you rate the services you receive from our office?

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* 9. How would you rate the services you receive from our office?

Additional comments are welcome.

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* 10. Additional comments are welcome.

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