DNSSAB Customer Service Survey Question Title * 1. Are you greeted in a friendly and courteous manner when you contact our office? Yes No Question Title * 2. Do you feel that your calls are returned in a timely manner? Yes No Other (please specify) Question Title * 3. Are you able to meet with your worker when you need to? Yes No Question Title * 4. Were you able to apply for assistance in a way that met your needs? Yes No Question Title * 5. Did you feel that you were granted assistance in a timely manner? Yes No Question Title * 6. Were staff able to answer your questions regarding your eligibility? Yes No Question Title * 7. Did staff advise you of other benefits and services that you may be able to receive? Very Informative Informative No Information provided Question Title * 8. Do you feel comfortable communicating openly with your worker? Very Comfortable Comfortable Not Comfortable Not Applicable Question Title * 9. How would you rate the services you receive from our office? Excellent Satisfied Unsatisfied Poor Question Title * 10. Additional comments are welcome. Done