1.What theory tests did you book when you used the service? (Select all that apply)

Motorcycle

Car

LGV (Multiple Choice and/or Hazard Perception)

LGV CPC (or LGV CPC Conversion)

PCV (Multiple Choice and/or Hazard Perception)

PCV CPC (or PCV CPC Conversion)

2.Did you book the theory test for yourself or for another person?

Booked for myself

Booked for a family member

Booked for a friend

I’m a driving instructor who booked on behalf of a candidate

Other (please specify)

3.How did you book your theory test appointment?

Online via GOV.UK portal

Offline via the telephone

Other (please specify)

4.If you didn’t book online, what caused you to book this way?

5.If you used the website , how easy was it to log in?

Very Easy

Easy

No difficulties

Difficult

Very Difficult

6.Why did you feel that way about the log in page?

7.Did you need to book any special facilities with your appointment?

None

Voiceover

British Sign Language

Other (please specify)

8.If you used the website , how easy was it to pay for your test(s)?

Very Easy

Easy

No difficulties

Difficult

Very Difficult

9.Why did you feel that way about the payment process?

10.Overall how easy was it to complete your appointment booking?

Very Easy

Easy

No difficulties

Difficult

Very Difficult

11.Why did you feel that way about the appointment booking process?

12.The DVSA want to ensure the service supports all users equally where possible. Do you have any conditions that make using an a computer difficult?

No

Yes - Lack of facilities (e.g. No equipment, lack of internet, etc)

Yes - Physical condition (e.g. Colour blindness, partially sighted, etc)

Yes - Learning difficulties (e.g. Dyslexia, Dysgraphia, etc)

Yes - But would prefer to keep my reasoning private

I would prefer not to answer this question

13.We won’t to be able to respond to every piece of feedback we receive but if you’d like to provide your details, we may get in touch with you so you can offer feedback on any service improvements?

Name

Email Address

Contact Number

Your personal information, should you choose to provide it, will only be used to communicate with you following the feedback and will not be shared with anyone outside DVSA except where required to do so by law.