This survey analyzes the extent to which GBS have leveraged automation, and how they are supporting enterprise digital transformation. It should take no more than 15 minutes and you will receive a copy of the final report.

As a thanks for supporting this research you will be offered a free SSON Analytics Data Report featuring "Workforce Strategies and GBS" (valued at US$500) at the end of the survey.

 

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* 1. Do you operate Global Business Services (GBS)? [choose one answer]

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* 2. Which of the following characteristics apply to your GBS? [choose all that apply]

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* 3. How 'disrupted' is the industry you are operating in? [rate from least to highly disrupted]

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* 4. Which current trends are causing the most disruption for your enterprise? [choose all that apply]

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* 5. What are your ENTERPRISE's top strategic priorities? [choose top 5 answers]

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* 6. What are your GBS’s current core strengths? [choose top 5 answers]

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* 7. Over the next 3 years, what are your top objectives and priorities within GBS? (choose top 3 choices)

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* 8. What are your GBS’ priorities to drive future value-add for customers? [choose top 3 answers]

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* 9. To what extent is GBS involved in ENTERPRISE digital transformation? [choose one answer]

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* 10. What would help GBS gain the mandate for ENTERPRISE digital transformation? [choose one answer]

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* 11. From an ENTERPRISE digital transformation perspective, how effective would it be if GBS became a centralized technology hub / IT ecosystem manager / data owner? [choose one answer]

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* 12. What has GBS achieved to date in terms of ENTERPRISE digital transformation?

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* 13. Is your GBS ‘digitized’? Please indicate which of the following apply: [choose top 5 answers]

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* 14. What is preventing / slowing GBS from becoming more digitized? [choose top 3 answers]

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* 15. What issues within your GBS organization would you expect technology to solve? [choose top 3 answers]

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* 16. Which emerging technologies have you implemented in GBS? [choose all that apply]

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* 17. What has been the ‘starting point’ for technology in support of GBS digitization? [choose one answer]

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* 18. What has been the most successful technology driving GBS digitization to date? Why? [please share results]

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* 19. Will the impact of COVID-19 and any subsequent downturn accelerate the adoption of automation technologies?

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* 20. What defines your ‘workforce’ strategy? [choose top 3 answers]

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* 21. What defines your ‘process’ strategy? [choose top 3 answers]

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* 22. What defines your ‘technology’ strategy? [choose top 3 answers]

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* 23. To what extent is digitization shifting your GBS operating model? [choose the best fit]

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* 24. What consideration drives your location strategy? [choose the single best option]

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* 25. What role does outsourcing play? [choose one answer]

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* 26. Is your outsourcing strategy successful, overall?

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* 27. How might the increased digitization of GBS impact your outsourcing strategy? [choose best fit answer option]

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* 28. Do you currently operate / work with a Center of Excellence (CoE)?

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* 29. Where does this CoE sit? (choose all that apply, if you have >1 CoE)

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* 30. What impact do you believe COVID-19 will have on your company’s global service delivery operations? (choose top 3 answers)

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* 31. What impact do you believe COVID-19 will have on global business services delivery models? [choose one answer]

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* 32. How is digitization impacting GBS skill requirements? [choose best option]

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* 33. If you are experiencing skill gaps, in what areas particularly? [choose top 5 answers]

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* 34. What is your current role in the GBS organization? [choose one]

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* 36. In which regions does your company operate? [check all that apply]

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* 37. How many GBS centers do you run globally?

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* 38. Where are these centers based? [check all that apply]

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* 39. What is your current functional scope of work? [choose all that apply]

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* 40. What is your current E2E scope of work? [choose all that apply]

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