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Customer Satisfaction Survey Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend KLNailz to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with the services received from KLNailz?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our services? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
4.
How satisfied were you with the appointment booking process?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
Additional comments about the booking process and communication:
5.
How would you rate the quality of the service?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How would you rate the value for the cost of the service?
Excellent
Above average
Average
Below average
Poor
7.
How responsive have we been to your questions or concerns about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
8.
How long have you been a customer of our company?
This is my first appointment
Less than six months
Six months to a year
1 - 2 years
9.
How likely are you to book any of our services again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
10.
Do you have any other comments, questions, suggestions or concerns?
Current Progress,
0 of 10 answered