* 1. What is your name?

* 2. I received clear information and instructions from the staff members at Goodwill.

* 3. I thought that my client received the services that were appropriate.

* 4. My client was included in the development of the service delivery plan.

* 5. I thought that my participant was treated fairly and with respect by the Goodwill staff and employees.

* 6. The Case Manager was available to answer questions.

* 7. I was satisfied with the services my participant received at Goodwill.

* 8. My participant had information on all programs available.

* 9. I would refer more participants to Goodwill Industries.

* 10. What improvements could be made by Goodwill?

T