What is your name?

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* 1. What is your name?

I received clear information and instructions from the staff members at Goodwill.

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* 2. I received clear information and instructions from the staff members at Goodwill.

I thought that my client received the services that were appropriate.

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* 3. I thought that my client received the services that were appropriate.

My client was included in the development of the service delivery plan.

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* 4. My client was included in the development of the service delivery plan.

I thought that my participant was treated fairly and with respect by the Goodwill staff and employees.

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* 5. I thought that my participant was treated fairly and with respect by the Goodwill staff and employees.

The Case Manager was available to answer questions.

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* 6. The Case Manager was available to answer questions.

I was satisfied with the services my participant received at Goodwill.

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* 7. I was satisfied with the services my participant received at Goodwill.

My participant had information on all programs available.

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* 8. My participant had information on all programs available.

I would refer more participants to Goodwill Industries.

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* 9. I would refer more participants to Goodwill Industries.

What improvements could be made by Goodwill?

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* 10. What improvements could be made by Goodwill?

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