Customer Satisfaction Survey Customer Satisfaction Survey The Broward County Board of County Commissioners requests your input on the quality of customer service you received during your interaction with Animal Care and Adoption Division staff. On a scale of 1 to 5, (with 1 being “Dissatisfied” and 5 being “Very Satisfied”, circle the appropriate number in the areas that apply. Accessibility: Staff and/or facilities were available to you when needed Staff Knowledge: Staff provided thorough and knowledgeable response to your questions Courtesy: Staff acted in a professional and courteous manner Quality of Product/Service: The quality of product/service performed satisfied your need. Cooperation: Staff assisted you in meeting your need and resolving your problem Response Time: Staff provided the service in a timely manner Greeting: Staff greeted you in a friendly and professional manner Procedures: Staff described the procedures through documents or verbal explanation Question Title * 1. Please circle the appropriate number below for each performance. Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied Accessibility Accessibility Dissatisfied Accessibility Somewhat Dissatisfied Accessibility Somewhat Satisfied Accessibility Satisfied Accessibility Very Satisfied Staff Knowledge Staff Knowledge Dissatisfied Staff Knowledge Somewhat Dissatisfied Staff Knowledge Somewhat Satisfied Staff Knowledge Satisfied Staff Knowledge Very Satisfied Courtesy Courtesy Dissatisfied Courtesy Somewhat Dissatisfied Courtesy Somewhat Satisfied Courtesy Satisfied Courtesy Very Satisfied Quality of Product Quality of Product Dissatisfied Quality of Product Somewhat Dissatisfied Quality of Product Somewhat Satisfied Quality of Product Satisfied Quality of Product Very Satisfied Cooperation Cooperation Dissatisfied Cooperation Somewhat Dissatisfied Cooperation Somewhat Satisfied Cooperation Satisfied Cooperation Very Satisfied Response Time Response Time Dissatisfied Response Time Somewhat Dissatisfied Response Time Somewhat Satisfied Response Time Satisfied Response Time Very Satisfied Greeting Greeting Dissatisfied Greeting Somewhat Dissatisfied Greeting Somewhat Satisfied Greeting Satisfied Greeting Very Satisfied Procedures Procedures Dissatisfied Procedures Somewhat Dissatisfied Procedures Somewhat Satisfied Procedures Satisfied Procedures Very Satisfied Question Title * 2. Why did you visit us today? Adopting a pet Fostering an animal Looking for a lost pet Purchasing a license Retrieving an impounded pet Resolving a citation/warning Resolving an animal problem Resolving a medical problem Paying a fee ACAD Partner Question Title * 3. How likely is it that you would recommend Broward County Animal Care and Adoption Division to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 4. Additional Comments: Done
