Customer Satisfaction Survey

The Broward County Board of County Commissioners requests your input on the quality of customer service you received during your interaction with Animal Care and Adoption Division staff.  On a scale of 1 to 5, (with 1 being “Dissatisfied” and 5 being “Very Satisfied”, circle the appropriate number in the areas that apply.


 Accessibility:  Staff and/or facilities were available to you when needed
 Staff Knowledge:  Staff provided thorough and knowledgeable response to your questions
 Courtesy:  Staff acted in a professional and courteous manner
 Quality of Product/Service:  The quality of product/service performed satisfied your need.
 Cooperation:   Staff assisted you in meeting your need and resolving your problem
 Response Time:  Staff provided the service in a timely manner
 Greeting:  Staff greeted you in a friendly and professional manner
 Procedures:  Staff described the procedures through documents or verbal explanation

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* 1. Please circle the appropriate number below for each performance.

  Dissatisfied Somewhat Dissatisfied Somewhat Satisfied  Satisfied Very Satisfied
Staff Knowledge
Quality of Product
Response Time

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* 2. Why did you visit us today?

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* 3. How likely is it that you would recommend Broward County Animal Care and Adoption Division to a friend or colleague?

Not at all likely
Extremely likely

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* 4. Additional Comments: