Dear Valued Customer,

We invite you to participate in this survey as your feedback will help us serve you better. Kindly complete all the questions in this quick survey and be in the draw to win discount vouchers for flights to anywhere on Air Niugini’s domestic network.(T&C’s apply)

Winners will be announced two weeks after the close of the survey on Facebook and by direct email.

Your feedback will remain confidential and will not be shared with any third party.

We sincerely appreciate your time in completing this survey.

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* About yourself.

Q1. Are you Male or Female?

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* Q2. What is your age?

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* Q3. Do you have any children?

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* Q4. Are you a resident of Papua New Guinea

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* Q5. What city do you live in?

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* Q6. How often do you fly Domestic on Air Niugini?

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* Q7. How often do you fly International on Air Niugini?

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* Q8. What kind of traveller best describes you?

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* About your Air Niugini experiences

Q9. How do you know when Air Niugini has special deals on? (can click multiple)

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* Q10. How do you normally book your tickets? (can click multiple)

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* Q11. Have you ever used the Air Niugini website to book a flight?

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* Q12. If you have used the website to book a flight, how would you rate your experience?

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* Q13. What did you find most frustrating about the Air Niugini website? (can click multiple)

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* Q14. What was good about the Air Niugini website? (can click multiple)

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* Q15. Are you an Air Niugini loyalty member?

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* Q16. In general, what is the biggest frustration you have when you fly domestic or international? What would take away your frustration? - What could Air Niugini do better?

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* Q17. Did you know about the following Air Niugini channels?

  No  Yes Am signed up
Email Newsletters
Twitter
Facebook
Linkedin
Instagram
Website

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* Q18. When it comes to Air Niugini and preparing to fly, please rate the following on how important they are to you, for a great experience.
(On a 1 - 5 scale)

  Not at all important Not very important Neutral Fairly important Very important
Very easy to buy tickets
Very easy to book online
Cheap flights
Safety & Security
Easy check in / Easy arrival process
Business amenities / Wifi
Friendly staff
Personalised service
Companion app

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* Q19. When it comes to Air Niugini and the flying experience, please rate the following on how important they are to you, for a great experience.
(On a 1 - 5 scale)

  Not at all important Not very important Neutral Fairly important Very important
On time and on schedule
Short queues/short waiting lines
Airport lounges / VIP areas
Loyalty points system
Friendly staff
Comfortable flights
Entertainment and movies
Great onboard food
Personalised service

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* Q20. How likely are you to recommend flying with Air Niugini to a friend or colleague in a scale of 0 to 10?

  0 - Not likely 1 2 3 4 5 6 7 8 9 10 - Very likely
Likely to recommend

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* Q21. How likely are you to fly with Air Niugini again?

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* Q22. Do you have any other final comments, questions, or concerns?

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If you’re keen to go into the draw to win discounted flights, please enter your details below:



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* I’m happy to receive more information from Air Niugini on promotional offers, discounted flights, general travel information and customer surveys by email.

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