Give us your feedback and win discounted flights!

Dear Valued Customer,

We invite you to participate in this survey as your feedback will help us serve you better. Kindly complete all the questions in this quick survey and be in the draw to win discount vouchers for flights to anywhere on Air Niugini’s domestic network.(T&C’s apply)

Winners will be announced two weeks after the close of the survey on Facebook and by direct email.

Your feedback will remain confidential and will not be shared with any third party.

We sincerely appreciate your time in completing this survey.

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Question Title

* About yourself.

Q1. Are you Male or Female?

Male

Female

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* Q2. What is your age?

Under 18

18 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65+

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* Q3. Do you have any children?

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* Q4. Are you a resident of Papua New Guinea

Yes

No (if no, what country do you live in?)

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* Q5. What city do you live in?

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* Q6. How often do you fly Domestic on Air Niugini?

Never

Once every 2 years

Once every year

2 - 5 times a year

6 -10 times a year

10+ times a year

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* Q7. How often do you fly International on Air Niugini?

Never

Once every 2 years

Once every year

2 - 5 times a year

6 -10 times a year

10+ times a year

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* Q8. What kind of traveller best describes you?

Business traveller

Visiting friends & relatives

Leisure traveller (e.g. Holiday maker)

Adventure traveller (e.g. Backpacker)

Other (please list)

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* About your Air Niugini experiences

Q9. How do you know when Air Niugini has special deals on? (can click multiple)

Travel agent

Air Niugini sales office

Newspaper

Radio adverts

Air Niugini Email newsletters

Facebook

Instagram

Twitter

Website

Online Ads

Friends and Family

Other (please list)

Question Title

* Q10. How do you normally book your tickets? (can click multiple)

Travel agent

Air Niugini sales office

Online with Air Niugini website

Someone else does it

I have never flown with Air Niugini

Other (please list)

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* Q11. Have you ever used the Air Niugini website to book a flight?

Yes

Didn’t know about it

Never considered it

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* Q12. If you have used the website to book a flight, how would you rate your experience?

1. Terrible

2. Not great

3. Average

4. Good

5. Great

N/A

1. Terrible

2. Not great

3. Average

4. Good

5. Great

N/A

Question Title

* Q13. What did you find most frustrating about the Air Niugini website? (can click multiple)

Couldn't find the information I was looking for

Couldn't find my way around website

Problem with booking

Problem with payment

Other (please specify)

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* Q14. What was good about the Air Niugini website? (can click multiple)

Easily found the information I was looking for

Easily found flight times and information in booking system

Booked my ticket easily

Online payment worked well

Other (please specify)

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* Q15. Are you an Air Niugini loyalty member?

Yes

Didn’t know about it

Never considered it

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* Q16. In general, what is the biggest frustration you have when you fly domestic or international? What would take away your frustration? - What could Air Niugini do better?

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* Q17. Did you know about the following Air Niugini channels?

	No	Yes	Am signed up
Email Newsletters	Email Newsletters No	Email Newsletters Yes	Email Newsletters Am signed up
Twitter	Twitter No	Twitter Yes	Twitter Am signed up
Facebook	Facebook No	Facebook Yes	Facebook Am signed up
Linkedin	Linkedin No	Linkedin Yes	Linkedin Am signed up
Instagram	Instagram No	Instagram Yes	Instagram Am signed up
Website	Website No	Website Yes	Website Am signed up

Comments

Question Title

* Q18. When it comes to Air Niugini and preparing to fly, please rate the following on how important they are to you, for a great experience.
(On a 1 - 5 scale)

	Not at all important	Not very important	Neutral	Fairly important	Very important
Very easy to buy tickets	Very easy to buy tickets Not at all important	Very easy to buy tickets Not very important	Very easy to buy tickets Neutral	Very easy to buy tickets Fairly important	Very easy to buy tickets Very important
Very easy to book online	Very easy to book online Not at all important	Very easy to book online Not very important	Very easy to book online Neutral	Very easy to book online Fairly important	Very easy to book online Very important
Cheap flights	Cheap flights Not at all important	Cheap flights Not very important	Cheap flights Neutral	Cheap flights Fairly important	Cheap flights Very important
Safety & Security	Safety & Security Not at all important	Safety & Security Not very important	Safety & Security Neutral	Safety & Security Fairly important	Safety & Security Very important
Easy check in / Easy arrival process	Easy check in / Easy arrival process Not at all important	Easy check in / Easy arrival process Not very important	Easy check in / Easy arrival process Neutral	Easy check in / Easy arrival process Fairly important	Easy check in / Easy arrival process Very important
Business amenities / Wifi	Business amenities / Wifi Not at all important	Business amenities / Wifi Not very important	Business amenities / Wifi Neutral	Business amenities / Wifi Fairly important	Business amenities / Wifi Very important
Friendly staff	Friendly staff Not at all important	Friendly staff Not very important	Friendly staff Neutral	Friendly staff Fairly important	Friendly staff Very important
Personalised service	Personalised service Not at all important	Personalised service Not very important	Personalised service Neutral	Personalised service Fairly important	Personalised service Very important
Companion app	Companion app Not at all important	Companion app Not very important	Companion app Neutral	Companion app Fairly important	Companion app Very important

Question Title

* Q19. When it comes to Air Niugini and the flying experience, please rate the following on how important they are to you, for a great experience.
(On a 1 - 5 scale)

	Not at all important	Not very important	Neutral	Fairly important	Very important
On time and on schedule	On time and on schedule Not at all important	On time and on schedule Not very important	On time and on schedule Neutral	On time and on schedule Fairly important	On time and on schedule Very important
Short queues/short waiting lines	Short queues/short waiting lines Not at all important	Short queues/short waiting lines Not very important	Short queues/short waiting lines Neutral	Short queues/short waiting lines Fairly important	Short queues/short waiting lines Very important
Airport lounges / VIP areas	Airport lounges / VIP areas Not at all important	Airport lounges / VIP areas Not very important	Airport lounges / VIP areas Neutral	Airport lounges / VIP areas Fairly important	Airport lounges / VIP areas Very important
Loyalty points system	Loyalty points system Not at all important	Loyalty points system Not very important	Loyalty points system Neutral	Loyalty points system Fairly important	Loyalty points system Very important
Friendly staff	Friendly staff Not at all important	Friendly staff Not very important	Friendly staff Neutral	Friendly staff Fairly important	Friendly staff Very important
Comfortable flights	Comfortable flights Not at all important	Comfortable flights Not very important	Comfortable flights Neutral	Comfortable flights Fairly important	Comfortable flights Very important
Entertainment and movies	Entertainment and movies Not at all important	Entertainment and movies Not very important	Entertainment and movies Neutral	Entertainment and movies Fairly important	Entertainment and movies Very important
Great onboard food	Great onboard food Not at all important	Great onboard food Not very important	Great onboard food Neutral	Great onboard food Fairly important	Great onboard food Very important
Personalised service	Personalised service Not at all important	Personalised service Not very important	Personalised service Neutral	Personalised service Fairly important	Personalised service Very important

Question Title

* Q20. How likely are you to recommend flying with Air Niugini to a friend or colleague in a scale of 0 to 10?

	0 - Not likely	1	2	3	4	5	6	7	8	9	10 - Very likely
Likely to recommend	Likely to recommend 0 - Not likely	Likely to recommend 1	Likely to recommend 2	Likely to recommend 3	Likely to recommend 4	Likely to recommend 5	Likely to recommend 6	Likely to recommend 7	Likely to recommend 8	Likely to recommend 9	Likely to recommend 10 - Very likely

Question Title

* Q21. How likely are you to fly with Air Niugini again?

Extremely Likely

Very Likely

Somewhat Likely

Not so likely

Not at all likely

Never flown with Air Niugini

Comment (please specify)

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* Q22. Do you have any other final comments, questions, or concerns?

Question Title

* ------------------

If you’re keen to go into the draw to win discounted flights, please enter your details below:

First Name

Last Name

Phone Number

Question Title

* I’m happy to receive more information from Air Niugini on promotional offers, discounted flights, general travel information and customer surveys by email.

Yes please, I want to know about special offers and more.

Give us your feedback and win discounted flights!

Question Title

* About yourself.Q1. Are you Male or Female?

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* Q2. What is your age?

Question Title

* Q3. Do you have any children?

Question Title

* Q4. Are you a resident of Papua New Guinea

Question Title

* Q5. What city do you live in?

Question Title

* Q6. How often do you fly Domestic on Air Niugini?

Question Title

* Q7. How often do you fly International on Air Niugini?

Question Title

* Q8. What kind of traveller best describes you?

Question Title

* About your Air Niugini experiencesQ9. How do you know when Air Niugini has special deals on? (can click multiple)

Question Title

* Q10. How do you normally book your tickets? (can click multiple)

Question Title

* Q11. Have you ever used the Air Niugini website to book a flight?

Question Title

* Q12. If you have used the website to book a flight, how would you rate your experience?

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* Q13. What did you find most frustrating about the Air Niugini website? (can click multiple)

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* Q14. What was good about the Air Niugini website? (can click multiple)

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* Q15. Are you an Air Niugini loyalty member?

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* Q16. In general, what is the biggest frustration you have when you fly domestic or international? What would take away your frustration? - What could Air Niugini do better?

Question Title

* Q17. Did you know about the following Air Niugini channels?

Question Title

* Q18. When it comes to Air Niugini and preparing to fly, please rate the following on how important they are to you, for a great experience.(On a 1 - 5 scale)

Question Title

* Q19. When it comes to Air Niugini and the flying experience, please rate the following on how important they are to you, for a great experience.(On a 1 - 5 scale)

Question Title

* Q20. How likely are you to recommend flying with Air Niugini to a friend or colleague in a scale of 0 to 10?

Question Title

* Q21. How likely are you to fly with Air Niugini again?

Question Title

* Q22. Do you have any other final comments, questions, or concerns?

Question Title

* ------------------If you’re keen to go into the draw to win discounted flights, please enter your details below:

Question Title

* I’m happy to receive more information from Air Niugini on promotional offers, discounted flights, general travel information and customer surveys by email.

* About yourself.

Q1. Are you Male or Female?

* About your Air Niugini experiences

Q9. How do you know when Air Niugini has special deals on? (can click multiple)

* Q18. When it comes to Air Niugini and preparing to fly, please rate the following on how important they are to you, for a great experience.
(On a 1 - 5 scale)

* Q19. When it comes to Air Niugini and the flying experience, please rate the following on how important they are to you, for a great experience.
(On a 1 - 5 scale)

* ------------------

If you’re keen to go into the draw to win discounted flights, please enter your details below: