Solano County IHSS Consumer Survey 2017 Question Title * 1. What are your monthly authorized IHSS hours? 1 to 40 41 to 80 81 to 100 101 to 150 151 to 200 201 to 250 251 to 283 Question Title * 2. Do you have a share of cost for IHSS or Medi-Cal? Yes No If yes, Share of Cost Amount Question Title * 3. How many IHSS caregivers work for you? 1 2 3 or more Question Title * 4. In the last year, did you call the IHSS program or come into the IHSS office? Yes No, skip questions 5 through 7 I don't know. Question Title * 5. Who did you call / visit? check all that apply IHSS Main Line IHSS Payroll Enrollment Public Authority My IHSS Social Worker An IHSS Supervisor or Manager Other (please specify) Question Title * 6. Was your call returned within 48 hours? Yes No Other (please specify) Question Title * 7. How quickly were we able to resolve your issue? Extremely quickly Very quickly Moderately quickly Slightly quickly Not at all quickly Question Title * 8. Please let us know if you've experienced any of the following issues (check all that apply) in the past year High share of cost for IHSS Unable to obtain durable medical equipment Caregivers lack training or support services to do the job Difficult time with Medi-Cal Renewal Don't understand IHSS rules or regulations Don't understand Notices of Action Filed a hearing for Medi-Cal or IHSS Getting a doctor to sign my Health Care Certification Payroll issues Overtime Questions or Concerns Caregivers quit with very little notice. Other (please specify) Question Title * 9. Have you heard about the 250% Working Disabled Program? Yes No I don't know. Question Title * 10. Please tell us your story about issues with IHSS in 2016. Done