Private Hospital Benchmarking Group

Aim and Objective

To review the level of staff satisfaction/awareness and provide staff with an opportunity to give constructive feedback and suggestions to management.

To provide outcome evidence for the National Safety and Quality Health Service Standards.

To benchmark levels of staff opinion with other Private Hospitals.

Method

All staff are invited to participate in this survey. This survey is totally confidential. 

RATED QUESTIONS:  Please rate your answer to each question.

Rating Scale:   5.  Excellent 4.  Good  3.  Satisfactory  2.  Poor   1.  Unsatisfactory

Question Title

* Tick department box

Question Title

* 1. The Hospital providing a supportive and encouraging environment

Question Title

* 2. Acknowledgement from your Manager for the work you do

Question Title

* 3. Input to your work roster eg. Roster Request Book

Question Title

* 4. Your position Orientation (if employed in last 12 months – mark N/A if thereafter) OR rate 1 if not conducted

Question Title

* 5. "Education programs provided being relevant to your needs and position"

Question Title

* 6. Your knowledge of what compulsory education programs you have to attend each year

Question Title

* 7. Inclusion of “Patient (Consumer) Participation” in any education programs in the past 2 years

Question Title

* 8. The correctness and relevance of your department’s Policy/Procedure Work statements.

Question Title

* 9. The effectiveness of processes to advise you of changes to polices/procedures

Question Title

* 10. Access to the facility’s written policies, protocols and procedures – computer or hardcopy

Question Title

* 11. Access to policies and procedures to follow when a new service or treatment is introduced (N/A if no new services in past 12 mths)

Question Title

* 12. The overall cleanliness of the Hospital

Question Title

* 13. Communication between you and your Department Manager/Supervisor

Question Title

* 14. How the Hospital handles staff grievances

Question Title

* 15. The safety of the environment for patients, staff and visitors inside the building

Question Title

* 16. Safety within the Hospital Grounds

Question Title

* 17. Your awareness of process to report incidents, accidents, near misses, hazards/risks

Question Title

* 18. Your awareness of the Hospital’s incident/accident/near miss rates

Question Title

* 19. Action and time taken to rectify hazards/risks

Question Title

* 20. Your awareness of the National Safety and Quality Health Service Standards for accreditation

Question Title

* 21. The efforts made by the Hospital to support the environment with its management of Waste.

Question Title

* 22. Equipment/technology to assist you to perform your job

Question Title

* 23. Training provided to enable you to operate equipment you use

Question Title

* 24. Timeframes for equipment repairs

Question Title

* 25. Adequacy of staff consultation to assist with problem identification and problem solving

Question Title

* 26. Effectiveness of the Hospital’s Quality Program leading to improvements

Question Title

* 27. Your comfort to be completely honest when participating in various Quality Program audits/questionnaires

Question Title

* 28. The feedback you receive regarding your work performance at your Staff Appraisal interview

Question Title

* 29. The teamwork in your Department

Question Title

* 30. The Hospital as a place to work

Question Title

* 31. Your knowledge of the hospital immunisation program for staff

Question Title

* 32. Your awareness of the hospital’s safety and quality outcomes e.g. indicator, audit and survey results

Question Title

* 33. Your awareness of the Hospital’s procedure when a complaint by a patient and/or carer is made

Question Title

* 34. Your awareness of any patient complaints made and the analysis and resolution of them

Question Title

* 35. Adequacy of shift handover

Question Title

* 36. Your awareness of the policy re patient access to their clinical record

Question Title

* 37. Access to computer to perform required duties – if applicable to your position

Question Title

* 38. Adequacy of computer programs used to perform your duties

Question Title

* 39. How aware are you of the needs of culturally diverse groups who attend the Hospital

Question Title

* 40. Are you aware of the requirement to involve your patients and their carers if necessary, in the planning, design, implementation and evaluation of their care - more so than ever before.

Question Title

* 41. Are there any security issues the Hospital should address

Question Title

* 42. "If used, were you happy with the Return to Work program following a lost time injury (Mark N/A if not applicable)"

Question Title

* 43. Can you suggest ways to improve the work environment for staff:

Question Title

* 44. Can you make any suggestions which may increase your job satisfaction:

Question Title

* 45. Are there any specific problems you believe management could address:

Question Title

* 46. What are 2 things you value most about working at this Hospital:

Question Title

* ADDITIONAL COMMENTS: Please give us any further information to assist us to make efforts to improve staff job satisfaction

Question Title

* Date completed:

Date
0 of 49 answered
 

T