Auburn Fire Rescue Department Customer Satisfaction Survey What contact did you have with the Auburn Fire Rescue Department? Question Title * 1. What contact did you have with the Auburn Fire Rescue Department? Fire Ambulance Other (please specify) Incident number (found on address label). Question Title * 2. Incident number (found on address label). Were our personnel polite and courteous? Question Title * 3. Were our personnel polite and courteous? Extremely Polite Very Polite Moderately Polite Slightly Polite Not at all Polite Extremely Polite Very Polite Moderately Polite Slightly Polite Not at all Polite How professional were our personnel that answered your call for service? Question Title * 4. How professional were our personnel that answered your call for service? Extremely Professional Very Professional Moderately Professional Slightly Professional Not at all Professional Extremely Professional Very Professional Moderately Professional Slightly Professional Not at all Professional How responsive was our personnel to your needs? Question Title * 5. How responsive was our personnel to your needs? Extremely Responsive Very Responsive Moderately Responsive Slightly Responsive Not at all Responsive Extremely Responsive Very Responsive Moderately Responsive Slightly Responsive Not at all Responsive How knowledgeable and competent was our personnel? Question Title * 6. How knowledgeable and competent was our personnel? Extremely Knowledgeable Very Knowledgeable Somewhat Knowledgeable Not at all Knowledgeable Extremely Knowledgeable Very Knowledgeable Somewhat Knowledgeable Not at all Knowledgeable How well did our personnel explain their actions? Question Title * 7. How well did our personnel explain their actions? Extremely Well Very Well Moderately Well Slightly Well Not at all Well Extremely Well Very Well Moderately Well Slightly Well Not at all Well Overall, how satisfied are you with the response and the personnel at the Auburn Fire Rescue Department? Question Title * 8. Overall, how satisfied are you with the response and the personnel at the Auburn Fire Rescue Department? Extremely Satisfied Moderately Satisfied Slightly Satisfied Neither Satisfied nor Dissatisfied Slightly Dissatisfied Moderately Dissatisfied Extremely Dissatisfied Extremely Satisfied Moderately Satisfied Slightly Satisfied Neither Satisfied nor Dissatisfied Slightly Dissatisfied Moderately Dissatisfied Extremely Dissatisfied If any Fire Department personnel were especially helpful, please let us know who and how they were helpful. We want to show them our appreciation. Question Title * 9. If any Fire Department personnel were especially helpful, please let us know who and how they were helpful. We want to show them our appreciation. COMMENTS: Please feel free to share any information you feel would be important. Question Title * 10. COMMENTS: Please feel free to share any information you feel would be important. Done