Customer Satisfaction Survey Template

How likely is it that you would recommend ICAN to a friend or colleague?

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* 1. How likely is it that you would recommend ICAN to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Not at all likely - 0

Extremely likely - 10

Overall, how satisfied or dissatisfied are you with our financial counselling service?

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* 2. Overall, how satisfied or dissatisfied are you with our financial counselling service?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Which of the following words would you use to describe our financial counselling services? Select all that apply.

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* 3. Which of the following words would you use to describe our financial counselling services? Select all that apply.

Reliable

High quality

Useful

Timely

Supportive

Unhelpful

Untimely

Useless

Poor quality

Unreliable

Other (please specify)

How well does our financial counselling services meet your needs?

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* 4. How well does our financial counselling services meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

How would you rate the quality of our financial counselling services?

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* 5. How would you rate the quality of our financial counselling services?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

How responsive have we been to your questions or concerns about our financial counselling services?

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* 6. How responsive have we been to your questions or concerns about our financial counselling services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

How long have you been using ICAN's financial counselling services?

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* 7. How long have you been using ICAN's financial counselling services?

This is my first visit

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't used the service yet

Other (please specify)

How likely are you to use our financial counselling service again?

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* 8. How likely are you to use our financial counselling service again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

Do you have any other comments, questions, or concerns?

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* 9. Do you have any other comments, questions, or concerns?

What changes would most improve ICAN's financial counselling service?

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* 1. How likely is it that you would recommend ICAN to a friend or colleague?

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* 2. Overall, how satisfied or dissatisfied are you with our financial counselling service?

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* 3. Which of the following words would you use to describe our financial counselling services? Select all that apply.

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* 4. How well does our financial counselling services meet your needs?

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* 5. How would you rate the quality of our financial counselling services?

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* 6. How responsive have we been to your questions or concerns about our financial counselling services?

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* 7. How long have you been using ICAN's financial counselling services?

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* 8. How likely are you to use our financial counselling service again?

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* 9. Do you have any other comments, questions, or concerns?

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* 10. What changes would most improve ICAN's financial counselling service?