Customer Satisfaction Survey Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend ICAN to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our financial counselling service?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our financial counselling services? Select all that apply.
Reliable
High quality
Useful
Timely
Supportive
Unhelpful
Untimely
Useless
Poor quality
Unreliable
Other (please specify)
4.
How well does our financial counselling services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the quality of our financial counselling services?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How responsive have we been to your questions or concerns about our financial counselling services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
7.
How long have you been using ICAN's financial counselling services?
This is my first visit
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't used the service yet
Other (please specify)
8.
How likely are you to use our financial counselling service again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns?
10.
What changes would most improve ICAN's financial counselling service?
