About this survey: This survey is being conducted by San Francisco’s Office of Civic Engagement and Immigrant Affairs (OCEIA) and the Immigrant Rights Commission to learn about how to improve language access for San Francisco communities.
 
Take this survey in your language: 

Español (Spanish)

繁體中文 (Traditional Chinese)

Filipino

简体中文 (Simplified Chinese)

Tiếng Việt (Vietnamese)

العربية (Arabic)

Русский (Russian)

한국어 (Korean)

አማርኛ (Amharic)

ትግርኛ (Tigrinya)

Samoa (Samoan)

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* 1. What language(s) do you speak at home? Check all that apply. 

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* 2. How well do you speak English?

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* 3. How well do you read, write and understand English?

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* 4. How do you get news and information about the services you need during the COVID-19 pandemic (like information about vaccines, housing or food access)
(Check all that apply):

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* 5. Do you get your news and information in English or in another language?

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* 6. Did you know that you can request interpretation services or translated materials from a City department?

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* 7. Have you ever requested interpretation services or translated materials from a City department?

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* 8. Did you know you can file a complaint if a City department does not provide you with adequate services in your language?

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* 9. Have you ever filed a complaint about a City department’s lack of or inadequate language assistance?

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* 10. If yes, was the complaint resolved to your satisfaction?

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* 11. Before the COVID-19 pandemic, what services did you generally need? (Check all that apply)

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* 12. What are the services that you have needed most during the COVID-19 pandemic? (Check all that apply)

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* 13. Was language a barrier to accessing these services?

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* 14. If English is not your primary language, were you able to access City resources and programs?

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* 15. Do you agree or disagree with this statement: 
In the past year, I was able to access the City services and information I needed in my language.

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* 16. What (if any) services were you UNABLE to access in your language?

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* 17. In the past year, what barriers or challenges have you faced in getting access to information about services you needed? (Check all that apply):

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* 18. What can the City do to improve access to services for your community?

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* 19. Any other comments related to language access?

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* 20. What is your zip code?

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* 21. How old are you?

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* 22. What gender do you identify as?

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* 23. How do you describe your sexual orientation?

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* 24. What is your race/ethnicity? (Please select all that apply)

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* 25. What has been your housing status over the past year? (Check all that apply)

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