State of Patient Engagement

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* 1. What are the top 3 priorities of your patient engagement strategy? Multiple Choice, up to 3 selections

Improve patients’ ability to self-manage their care

Retain and attract patients

Improve the efficiency of your care teams

Support a shift to shared-risk business models

Manage costs of high risk/high cost patients

Improve the regional brand/strength of your health system

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* 2. Please indicate all functions or business units within your health system that are actively engaged in a strategy to improve patient engagement. Multiple choice, no limit

Marketing/Business Development

Information Technology/Telecommunications

Inpatient Clinical Leadership (CMO, CNO, etc.)

Ambulatory Care

Executive Administration

Strategy and Innovation

Other Departments (please specify)

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* 3. What technologies do you currently use, or plan to use, as part of improving patient engagement?
Multiple choice, no limit

EMR-Based Patient Portal

Customer Relationship Management System (CRM/PRM)

Contact/Call Center

Mobile Applications Developed by Your Health System (in addition to your EMR)

Telemedicine

Remote Patient Monitoring (outside of your facilities)

Other (please specify)

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* 4. Which statement best describes your health system's mobile/digital outreach strategy? Select one answer only (can leave all blank).

We are using our EMR portal and EMR mobile applications as the primary platform for our mobile engagement strategy

We are developing a mobile engagement platform strategy separate from our EMR portal, and the portal serves as an EMR integration point

We are not currently engaged in developing a mobile engagement strategy

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* 5. Indicate all functions currently serviced by your health system’s Contact Center. Multiple choice, no limit

Billing/Invoicing

Appointment Scheduling

Patient Education

Coordinating Physician Referrals

Nurse Triage

Telemedicine/Remote Visits

Support for Care Plan Compliance (i.e., medication compliance, scheduling primary care follow up)

Outreach Associated with Remote Monitoring Programs/High Risk Groups

Marketing/Promotional Activities

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* 6. What do you consider the top 3 barriers to successfully executing a patient engagement strategy? Multiple choice, up to 3 selections

Lack of industry best practices to learn from

Patients not willing to participate in their own care

Internal organizational alignment/health system priorities are not clear

Lack of financial incentives

Learning curve to understand consumer behavior

Lack of proven technology options available

Previous attempts have not shown clear value or have failed

Organizational focus is on EMR/inpatient operations

State of Patient Engagement

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* 1. What are the top 3 priorities of your patient engagement strategy? Multiple Choice, up to 3 selections

Question Title

* 2. Please indicate all functions or business units within your health system that are actively engaged in a strategy to improve patient engagement. Multiple choice, no limit

Question Title

* 3. What technologies do you currently use, or plan to use, as part of improving patient engagement?
Multiple choice, no limit

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* 4. Which statement best describes your health system's mobile/digital outreach strategy? Select one answer only (can leave all blank).

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* 5. Indicate all functions currently serviced by your health system’s Contact Center. Multiple choice, no limit

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* 6. What do you consider the top 3 barriers to successfully executing a patient engagement strategy? Multiple choice, up to 3 selections

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* 7. Name

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* 8. Email Address

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* 9. Organization

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* 10. Role

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* 1. What are the top 3 priorities of your patient engagement strategy? Multiple Choice, up to 3 selections

Question Title

* 2. Please indicate all functions or business units within your health system that are actively engaged in a strategy to improve patient engagement. Multiple choice, no limit

Question Title

* 3. What technologies do you currently use, or plan to use, as part of improving patient engagement? Multiple choice, no limit

Question Title

* 4. Which statement best describes your health system's mobile/digital outreach strategy? Select one answer only (can leave all blank).

Question Title

* 5. Indicate all functions currently serviced by your health system’s Contact Center. Multiple choice, no limit

Question Title

* 6. What do you consider the top 3 barriers to successfully executing a patient engagement strategy? Multiple choice, up to 3 selections

Question Title

* 7. Name

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* 8. Email Address

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* 9. Organization

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* 10. Role

* 3. What technologies do you currently use, or plan to use, as part of improving patient engagement?
Multiple choice, no limit