Highway Emergency Response Operator (HERO) Program - Austin Area

Please give us feedback on your HERO experience.

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* 1. What was the Name or Operator Number of the Highway Emergency Response Operator (HERO) that helped you?

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* 2. What was the date you received assistance from the HERO?

Date / Time

Date

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* 3. During what timeframe did the HERO begin assisting you?

Between 12 Midnight and 2 AM

Between 2 AM and 5 AM

Between 5 AM and 9 AM

Between 9 AM and 3 PM

Between 3 PM and 7 PM

Between 7 PM and 9 PM

Between 9 PM and 12 Midnight

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* 4. On what roadway did the HERO assist you?

I-35: Georgetown to Round Rock at I-35 @ SH 45 N Interchange (Exits 264-248) - Route 6

I-35: Round Rock at I-35 @ SH 45 N interchange to Central Austin at 38th Street (Exits 248-236) – Route 5

I-35: Central Austin at 38th Street to Southpark Meadows (Exits 236-226) - Route 4

I-35: Southpark Meadows to Kyle (Exits 226-210) - Route 3

I-35: Kyle to Hunter (Exits 210-196) - Route 1

US-183: Lakeline Mall to US 290 E - Route 7

US-183: US-183: US 290 E to TX 71 - Route 2

Loop 1: Parmer Lane to Cesar Chavez - Route 9

Loop 1: Cesar Chavez to SH 45 SW - Route 10

TX 71: Bee Cave to US-183 - Route 8

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HERO Route Map - Austin Area

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* 5. What is your home zip code?

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* 6. For what reason(s) did you need assistance? Please mark all that apply.

Flat tire

Out of fuel

Overheating

Dead battery

Mechanical problem(s)

Accident

Needed directions

Emergency fluids

Disabled in traffic

Disabled on shoulder

Needed tow

Other (please specify)

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* 7. How did the HERO know you needed assistance?

HERO saw me

I dialed 311

I dialed 911

Another motorist called it in

I don't know

Other (please specify)

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* 8. How long did you wait for assistance?

Less than 10 minutes

10-20 minutes

20-30 minutes

30-45 minutes

45-60 minutes

Over 60 minutes

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* 9. Was the HERO courteous?

Yes

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* 10. How do you rate the knowledge of your HERO?

Poor

Fair

Good

Very Good

Excellent

Poor

Fair

Good

Very Good

Excellent

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* 11. How do you rate the safety practices of your HERO?

Poor

Fair

Good

Very Good

Excellent

Poor

Fair

Good

Very Good

Excellent

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* 12. What was your overall impression of your HERO?

Poor

Fair

Good

Very Good

Excellent

Poor

Fair

Good

Very Good

Excellent

Question Title

* 1. What was the Name or Operator Number of the Highway Emergency Response Operator (HERO) that helped you?

Question Title

* 2. What was the date you received assistance from the HERO?

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* 3. During what timeframe did the HERO begin assisting you?

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* 4. On what roadway did the HERO assist you?

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HERO Route Map - Austin Area

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* 5. What is your home zip code?

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* 6. For what reason(s) did you need assistance? Please mark all that apply.

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* 7. How did the HERO know you needed assistance?

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* 8. How long did you wait for assistance?

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* 9. Was the HERO courteous?

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* 10. How do you rate the knowledge﻿ of your HERO?

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* 11. How do you rate the safety practices of your HERO?

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* 12. What was your overall impression of your HERO?

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* 13. Additional remarks. Thank you for your time!

* 10. How do you rate the knowledge of your HERO?