Customer Satisfaction Survey

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* 1. What was the manner of contact you had with the Laconia Police Department?

Telephone

In person at the police station

At home

At work

On street

In car

None recently

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* 2. What did your contact involve?

To ask for assistance or information

To report an incident or crime at your residence

To report an incident or crime at your business/place of employment

To report a crime you had witnessed

Traffic Enforcement (i.e. summons, parking ticket)

Traffic Accident

An arrest

Public meeting or presentation

Not Applicable

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* 3. If you requested police services, was the response timely?

Yes

Not Applicable

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* 4. Was the representative of the police department:

	Very Acceptable	Acceptable	Neutral	Not Acceptable	Very Un-acceptable
Courteous?	Courteous? Very Acceptable	Courteous? Acceptable	Courteous? Neutral	Courteous? Not Acceptable	Courteous? Very Un-acceptable
Knowledgeable?	Knowledgeable? Very Acceptable	Knowledgeable? Acceptable	Knowledgeable? Neutral	Knowledgeable? Not Acceptable	Knowledgeable? Very Un-acceptable
Fair?	Fair? Very Acceptable	Fair? Acceptable	Fair? Neutral	Fair? Not Acceptable	Fair? Very Un-acceptable
Effective?	Effective? Very Acceptable	Effective? Acceptable	Effective? Neutral	Effective? Not Acceptable	Effective? Very Un-acceptable

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* 5. Are you satisfied overall with the quality of service provided by the Laconia Police Department?

Yes

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* 6. If you need the services of the Laconia Police Department in the future, are you confident that the response will be professional and effective?

Yes

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* 7. In your opinion, which of these law enforcement issues listed below pose a serious problem, somewhat of a problem, not much of a problem or not a problem in Laconia?

	Serious Problem	Somewhat of a problem	Not much of a problem	Not a problem	Do not know
Alcohol Related Offenses	Alcohol Related Offenses Serious Problem	Alcohol Related Offenses Somewhat of a problem	Alcohol Related Offenses Not much of a problem	Alcohol Related Offenses Not a problem	Alcohol Related Offenses Do not know
Drug Related Offenses	Drug Related Offenses Serious Problem	Drug Related Offenses Somewhat of a problem	Drug Related Offenses Not much of a problem	Drug Related Offenses Not a problem	Drug Related Offenses Do not know
Domestic Violence	Domestic Violence Serious Problem	Domestic Violence Somewhat of a problem	Domestic Violence Not much of a problem	Domestic Violence Not a problem	Domestic Violence Do not know
Sexual Assault	Sexual Assault Serious Problem	Sexual Assault Somewhat of a problem	Sexual Assault Not much of a problem	Sexual Assault Not a problem	Sexual Assault Do not know
Assault	Assault Serious Problem	Assault Somewhat of a problem	Assault Not much of a problem	Assault Not a problem	Assault Do not know
Burglary (Breaking and Entering)	Burglary (Breaking and Entering) Serious Problem	Burglary (Breaking and Entering) Somewhat of a problem	Burglary (Breaking and Entering) Not much of a problem	Burglary (Breaking and Entering) Not a problem	Burglary (Breaking and Entering) Do not know
Robbery/Hold-ups	Robbery/Hold-ups Serious Problem	Robbery/Hold-ups Somewhat of a problem	Robbery/Hold-ups Not much of a problem	Robbery/Hold-ups Not a problem	Robbery/Hold-ups Do not know
Hate/Bias crime	Hate/Bias crime Serious Problem	Hate/Bias crime Somewhat of a problem	Hate/Bias crime Not much of a problem	Hate/Bias crime Not a problem	Hate/Bias crime Do not know
Vandalism/Property Damage	Vandalism/Property Damage Serious Problem	Vandalism/Property Damage Somewhat of a problem	Vandalism/Property Damage Not much of a problem	Vandalism/Property Damage Not a problem	Vandalism/Property Damage Do not know
Graffiti	Graffiti Serious Problem	Graffiti Somewhat of a problem	Graffiti Not much of a problem	Graffiti Not a problem	Graffiti Do not know
Traffic & Road Safety	Traffic & Road Safety Serious Problem	Traffic & Road Safety Somewhat of a problem	Traffic & Road Safety Not much of a problem	Traffic & Road Safety Not a problem	Traffic & Road Safety Do not know
Youth Crimes	Youth Crimes Serious Problem	Youth Crimes Somewhat of a problem	Youth Crimes Not much of a problem	Youth Crimes Not a problem	Youth Crimes Do not know
Noise Complaints	Noise Complaints Serious Problem	Noise Complaints Somewhat of a problem	Noise Complaints Not much of a problem	Noise Complaints Not a problem	Noise Complaints Do not know
Weapon Offenses	Weapon Offenses Serious Problem	Weapon Offenses Somewhat of a problem	Weapon Offenses Not much of a problem	Weapon Offenses Not a problem	Weapon Offenses Do not know

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* 8. Please indicate below where you would like to see the Laconia Police Department utilize more of their resourcese:

Traffic Enforcement

Youth Crime Prevention

Drug Enforcement

Police Patrols (vehicles)

Foot Patrols

Crime Prevention

Community and School Education Programs

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* 9. Do you feel safe walking alone in Laconia?

Always

Usually

Sometimes

Never

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* 10. in the past THREE (3) months, were you or anyone in your household a victim of any crime?

Yes

Don't Know/Don't Remember

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* 11. What can we do to improve police service in Laconia?

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* 12. Please tell us about yourself.

Male

Female

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* 13. My age is:

Under 17

17 - 20

21 - 24

25 - 39

40 - 55

56 - 65

Over 65

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* 14. In Laconia, do you?

Live

Work

Play

Shop

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* 1. What was the manner of contact you had with the Laconia Police Department?

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* 2. What did your contact involve?

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* 3. If you requested police services, was the response timely?

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* 4. Was the representative of the police department:

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* 5. Are you satisfied overall with the quality of service provided by the Laconia Police Department?

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* 6. If you need the services of the Laconia Police Department in the future, are you confident that the response will be professional and effective?

Question Title

* 7. In your opinion, which of these law enforcement issues listed below pose a serious problem, somewhat of a problem, not much of a problem or not a problem in Laconia?

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* 8. Please indicate below where you would like to see the Laconia Police Department utilize more of their resourcese:

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* 9. Do you feel safe walking alone in Laconia?

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* 10. in the past THREE (3) months, were you or anyone in your household a victim of any crime?

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* 11. What can we do to improve police service in Laconia?

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* 12. Please tell us about yourself.

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* 13. My age is:

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* 14. In Laconia, do you?

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* 15. If you haven't done so, please browse our website prior to completing the survey and give us your thoughts and any comments for improvements.