SP - (Patients, Family Members, Visitors)

Montgomery County Emergency Service, a non-profit, psychiatric response center located on the grounds of Norristown State Hospital, is in the process of creating a plan for its future, a document that will provide direction and guidance to MCES. Your responses to the questions in this survey will help shape the future of the organization. Please think about your experience(s) with MCES and provide feedback.

MCES, founded in 1974, currently operates the following services:

• Psychiatric EMS unit including 10 Emergency Medical Technicians (EMTs), cross-trained as psychiatric technicians.
• Crisis Intervention Specialist (CIS) training program, which began training police officers in 1975 on mental illness and psychiatric emergency response.
• 73-bed secure, inpatient hospital that, stabilizes, treats, supports and educates.
• 8-bed Crisis Residential Program (CRP) located on the grounds of Norristown State Hospital.
• Outpatient clinic providing forensic consultations, medication management, therapy, with a focus on needs of individuals with developmental disabilities.
• Case Management staff who work with people with mental illness who may have criminal charges, some of whom are homeless or are at risk of homelessness.
• 24/7/365 walk-in crisis center – serves approximately 2,000 individuals annually, staffed with a psychiatrist at all times.
• 24/7/365 crisis call center, which is part of the National Suicide Prevention Lifeline – serves approximately 4,500 individuals annually.

Question Title

* 1. MCES is the ideal provider for the following services:

	Strongly Agree	Agree	Unsure	Disagree	Strongly Disagree	N/A
Inpatient	Inpatient Strongly Agree	Inpatient Agree	Inpatient Unsure	Inpatient Disagree	Inpatient Strongly Disagree	Inpatient N/A
Outpatient Clinic	Outpatient Clinic Strongly Agree	Outpatient Clinic Agree	Outpatient Clinic Unsure	Outpatient Clinic Disagree	Outpatient Clinic Strongly Disagree	Outpatient Clinic N/A
Ambulance	Ambulance Strongly Agree	Ambulance Agree	Ambulance Unsure	Ambulance Disagree	Ambulance Strongly Disagree	Ambulance N/A
CIS (Crisis Intervention Specialist Police School)	CIS (Crisis Intervention Specialist Police School) Strongly Agree	CIS (Crisis Intervention Specialist Police School) Agree	CIS (Crisis Intervention Specialist Police School) Unsure	CIS (Crisis Intervention Specialist Police School) Disagree	CIS (Crisis Intervention Specialist Police School) Strongly Disagree	CIS (Crisis Intervention Specialist Police School) N/A
Walk-In Crisis Center	Walk-In Crisis Center Strongly Agree	Walk-In Crisis Center Agree	Walk-In Crisis Center Unsure	Walk-In Crisis Center Disagree	Walk-In Crisis Center Strongly Disagree	Walk-In Crisis Center N/A
Crisis Hotline	Crisis Hotline Strongly Agree	Crisis Hotline Agree	Crisis Hotline Unsure	Crisis Hotline Disagree	Crisis Hotline Strongly Disagree	Crisis Hotline N/A
Crisis Residential Program (CRP)	Crisis Residential Program (CRP) Strongly Agree	Crisis Residential Program (CRP) Agree	Crisis Residential Program (CRP) Unsure	Crisis Residential Program (CRP) Disagree	Crisis Residential Program (CRP) Strongly Disagree	Crisis Residential Program (CRP) N/A
Forensic Case Management	Forensic Case Management Strongly Agree	Forensic Case Management Agree	Forensic Case Management Unsure	Forensic Case Management Disagree	Forensic Case Management Strongly Disagree	Forensic Case Management N/A

Comments

Question Title

* 2. What enhancement of services, or additional new services, in the community would you like to see?

Question Title

* 3. Should MCES expand its outpatient treatment services?

Yes

In what town do you reside?

Question Title

* 4. The involuntary commitment process for adults in Montgomery County is the best system.

Strongly Agree

Agree

Unsure

Disagree

Strongly Disagree

N/A

Comments

Question Title

* 5. How satisfied are you with MCES's handling of psychiatric emergencies?

Very satisfied

Somewhat satisfied

Unsure

Somewhat dissatisfied

Very dissatisfied

Comments

Question Title

* 6. Is there anything that would inhibit you from seeking voluntary inpatient treatment at MCES for yourself, a loved one, or a friend? (Please check all that apply.)

Facility's location

Prior experience(s)

Opinions expressed by others

Distance from residence

Facility's environment

Level of care is not necessary

Policy on smoking

Other (please specify)

Question Title

* 7. Please list factors that encouraged you to seek voluntary treatment at MCES. (Check all that may apply.)

Facility's location

Prior experiences(s)

Opinions expressed by others

Distance from residence

Facility environment

Level of care was necessary

Policy on smoking

Other (please specify)

Question Title

* 8. We value your thoughts and feelings, and the time you have taken to share them with us. If there is anything more you would like to share with us about your views on MCES, we invite you to do so in the space below.