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LTSA introduces Lara, a virtual assistant on LTSA's website

In April 2021, LTSA introduced Lara, a virtual assistant on ltsa.ca. Lara is in training to answer simple, common questions from property owner customers. Over time, we will be expanding the topics she can help with for property owners. We are also looking at ways she can assist professional customers. 

Tell us what features are useful to you as we consider how to grow Lara’s capabilities and explore new customer support options.
1.Which best describes you or the field you work?(Required.)
2.How often do you call LTSA support such as myLTSA Technical Support or the Customer Service Centre?
3.How likely would you be to use a ‘virtual assistant’ instead of calling LTSA support?
4.Which topics would you use a virtual assistant to help with:
5.How likely are you to ‘live chat’ instead of calling our customer support team? This feature would connect you via live chat to our support team. It would be available during support hours via our website.
6.If you were to use 'live chat', where would want it to be available from?
7.Would you use a callback feature if it was available? During busy support times, you would be provided an option to hold your place in the queue and receive a call back from an agent instead of waiting on the phone.
8.Please tell us about other improvements you are interested in LTSA exploring to enhance our support options or provide other feedback about LTSA customer support.