1.

Thank you for taking the time to answer this short survey. Your answers and feedback are extremely valuable to us, and will help us to improve our process.

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* Please enter the complaint number as shown on your closure letter.

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* Was the Bureau's representative courteous to you?

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* In your opinion, was the complaint handled in a fair and reasonable manner?

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* Did the representative explain the Bureau's function and responsibility?

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* Did the representative explain the Automotive Repair Act sections which were part of the complaint?

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* Thank you for taking the time to complete this survey. Your opinion matters to us and will help us improve our enforcement processes.

Please add any comments you wish to provide.

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