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Customer Feedback Survey
 (Post Annual Service)

Please complete this short survey in order for us to improve our ability to serve our customers, as well as giving yourself a chance to be selected in our Monthly Drawing to receive a Free Annual Service.
1.Overall, how satisfied were you with your experience with our service technician?
2.How impressed were you with the thoroughness of our annual preventative maintenance?
3.How confident are you in our technicians’ ability to maintain your generator system and properly diagnose any issues?
4.How effectively did our technician respond to any questions or concerns you had about your generator system?
5.How effectively was our preventative maintenance program described to you by our service staff?
6.How satisfied were you with our communication in regards to scheduling your preventative maintenance appointment?
7.Following your most recent preventative maintenance appointment, how likely are you to continue to utilize our preventative maintenance program?
8.How likely are you to recommend our service department to someone you know with an existing generator system?
9.What would be the main factor in discouraging you from continuing to utilize our service department for repairs and preventative maintenance?
10.Please include your name, as well as any additional comments or suggestions you may have...