911

If you placed a 911 call to Jackson County 911 in the past year, please complete the following survey so we can address any concerns and better our serve our community. This survey only pertains to the 911 call itself.  No other aspect of the incident should be considered while completing the survey.

Question Title

* 1.
Please rate the urgency of you 911 call based on 1 being non-urgent defined as "situation that does not require immediate action" to 10 being urgent defined as "a serious, unexpected, dangerous situation requiring immediate action.

1 10
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 2. Was your call answered promptly within 5-10 seconds?

Question Title

* 3. Did the call taker clearly identify themselves in a manner easy for you to understand such as "Jackson County 911"?

Question Title

* 4. Was the location of your emergency determined in a quick, accurate manner and repeated back to you at least one time during the 911 call?

Question Title

* 5. How courteous and polite was the 911 Operator while asking required questions to determine the nature of your call?

1 Not courteous or Polite 10 Very Courteous and Polite
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 6. If placed on hold or transferred, were you advised prior to the call taker doing so?

Question Title

* 7. Did the call taker terminate the call in a positive manner ?  Example: "Thank you for calling" "Please hold on as I transfer you"

Question Title

* 8. Our goal as 911 call takers is to confidently assist you in the most considerate manor.  Do you agree that your call taker was considerate and respectful during this process and are you confident in his/her ability to assist you in the future?

Question Title

* 9. In the space below, please provide any additional comments or information relevant to your 911 call or the call taker that assisted you.  This may include a date or time of the call placed if you would like your specific call reviewed.

0 of 9 answered
 

T