Consumer Customer Service Survey Question Title * 1. Based on your recent interaction with Credit Plus, did you have to hold to speak with one of our team members at any point? Yes No Question Title * 2. If yes, how long did you have to wait before being connected to a Credit Plus Customer Service Representative? Less than 5 minutes Between 5-10 minutes 10-15 minutes More than 15 minutes Question Title * 3. Did the Credit Plus Customer Service Representative explain the process and what they needed to obtain from you? Not at all Somewhat Yes Question Title * 4. Was the Credit Plus Customer Service Representative knowledgeable? Yes No Question Title * 5. Did your Credit Plus Customer Service Representative help resolve your issue completely? Yes No Question Title * 6. How satisfied were you with the amount of time it took to resolve your issue? Very satisfied Satisfied Somewhat satisfied Not satisfied Very dissatisfied Question Title * 7. On a scale from 1-10 with 1 being poor and 10 being excellent, how would you rate your experience with Credit Plus? 1: Poor 2 3 4 5: Average 6 7 8 9 10: Excellent 1: Poor 2 3 4 5: Average 6 7 8 9 10: Excellent Question Title * 8. If you would like to provide any additional comments about our service, products or people, please enter them below. Question Title * 9. (Optional) Enter your name and contact information: Name Email Address Question Title * 10. Check this box if you want someone from Credit Plus to contact you. Yes, please contact me Page1 / 1 100% of survey complete. Done
