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About This Award:
Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that the automation have brought to a shared services organization.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Please email the completed application forms and any supporting documents to Carson.Bunting@iqpc.com 
Terms and Conditions:

·  In the event your organization becomes a finalist or a winner of an Award, you consent to your company's name being used in promotion for the awards program, either by IQPC directly, or by a third party member of the media covering the awards program and/or awards ceremony.

·  Only one entry per company per category will be accepted but you may enter all categories if you wish!

·  By submitting your application you hereby accept that you have reviewed the rules and regulations for entries, and agree that all information contained within each entry is 100% accurate.

 

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* 1. Your Organization

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* 2. This application represents Shared Service Centers (SSC) located in the following geographic area:

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* 3. Do you grant IQPC the right to publish key metrics and promote winners of awards?

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* 4. Which best describes your organization’s industry?

 

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* 5. Who is the head of your SSO and where are they located? – Name/City/Country

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* 6. What is the start date of your SSO? (MM/DD/YY)

Date

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* 7. List any other awards previously received for your SSO

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* 8. What is the total FTE (Full Time Equivalent) headcount in your SSC(s) considering captive and retained team members?

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* 9. What is the total FTE (Full Time Equivalent) headcount in your SSC(s) considering only outsourced members?

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* 10. Region of your current area of responsibility (select all that apply):

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* 11. What functions is your SSC(s) responsible for:

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* 12. For all the business units served by the SSC applying for this award:

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* 13. Provide a brief synopsis of your organization and SSO: (200 Word Limit)

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* 14. Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence, the options are endless.  Describe the background on why you wanted or needed to take this journey to automation.

·   What were the business objectives of the automation?  Reduce cost, increase time for value-added work, eliminate errors?

·   How was this project related to a strategic business priority?

·   What challenges were you trying to reduce?

·   Which processes or functions were subject to automation?

·   What value was created as a result of the automation?

Please provide supporting metrics and data. (Maximum 400 words)

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* 15. Automation Methodology
Tell us the steps you took to achieve automation:

•   What were the specific steps you took to automate?

•   Which technology, services did you use?

•   How long did it take? What were the timeframes, stages?

•   Who worked on the improvement, which teams, functions?  Were consultants, specialists used?

•   How did you communicate and manage this change with your shared services function?

 Please provide supporting metrics and data. (Maximum 1000 words)

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* 16. Benefits Achieved/Hard Improvements: 
Describe the impact of your automation project on your center/process/function: 

•  What have been the hard improvements vs. the original objective or aim? Please quantify cost reductions, efficiency improvements, reduction in error etc. with clear metrics. What is your measure of success?

•  What has been the Customer and Employee reaction to the shift? Please demonstrate any changes in Employee or Customer satisfaction or other measures of feedback including impact of change on the wider organization.

•   Has automation freed up time for value-add activities?  What value have you been able to deliver to the wider business through automation?

Please provide supporting metrics and data. (Maximum 400 words)

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* 17. Describe any challenges during the implementation you had to overcome:

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* 18. What are three lessons you have learned from this experience / achievement?

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* 19. Finally, what is the one key reason you believe differentiates you, your team and the initiative from others?

0 of 19 answered
 

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