CUSTOMER PERCEPTION OF SOFTWARE TESTING Question Title * 1. Location - Continent North America Europe South America Africa Asia Australia (Asia Pacific) Other (please specify) Question Title * 2. Industry Banking and Finance Retail Manufacturing Energy Food Services Government Non Profit Telecommunications Insurance Automotive Technology Healthcare Other (please specify) Question Title * 3. What department do you work in? Development QA Operations IT Business Support Other (please specify) Question Title * 4. How large is your organization? 1-50 51-200 201-500 500+ Question Title * 5. What are your organizational goals? Profitability Productivity Market Share Product or Service Expansion Cost Reduction Customer Satisfaction Digital Transformation Operational Efficiency Speed to Market Other (please specify) Question Title * 6. What frequency is your organization deploying software? Hourly Daily Weekly Monthly Quarterly Annually Other (please specify) Question Title * 7. What type of staffing does your QA team include? In House Offshore Onshore Nearshore Consultants Other (please specify) Question Title * 8. What process are you currently using at your organization? Waterfall Agile DevOps Other (please specify) Question Title * 9. If not Agile or Devops for question 8, what challenges are you facing if you are planning on moving to these methodologies? Lack of tools set to support these methods of software deployment Teams working in silos In need of proper Agile and DevOps training No organizational support to move from waterfall to other methodologies Other (please specify) Question Title * 10. How would you describe QA in your organization? (Choose all that apply) Manual Efficiently utilizing test automation A bottleneck in the SDLC Lacking organizational support Lacking proper tool sets Lacking skilled personnel Lean workforce Seen as a crucial and valuable part of the SDLC Other (please specify) Question Title * 11. What is the currently composition of your QA staff? Manual Testers Automation Testers Developers Business Analyts Project Managers SCRUM Masters Agile and DevOps Coaches Question Title * 12. What tools are you currently using in your organization? Github JMeter Tricentis Toolset Atlassian Toolset Eggplant Toolset Selenuim Smartbear Toolset Jenkins Cucumber IBM Toolset Microfocus Toolset SAP CBTA Other (please specify) Question Title * 13. What are the main goals the organization expects from the QA Department? (Choose all that apply) Cost Benefits due to risk mitigation High Quality of Work Understanding of Core Business Processes Flexibility and Availability outside of Standard Work Hours Continuous Improvement Zero Defects/Bugs Other (please specify) Question Title * 14. Are you experiencing any problems with your test cases? (Choose all that apply) Lacking Objective Missing Preconditions Lack of integrity in Test Data Naming conventions regarding Test Case IDs Missing or Poor Documentation Missing Test Case Steps Brittle or Flapping Tests Other (please specify) Question Title * 15. What is the biggest challenge your QA is currently facing? Question Title * 16. How would you describe your focus on QA? Functional Oriented Product Oriented Process Oriented Customer Oriented Question Title * 17. Is Software Testing seen as a Value Add in your Organization? Yes No Question Title * 18. How is QA success measured in your organization? Volume of cases resolved Low defects Velocity Other (please specify) Question Title * 19. How would you describe the perception of software testing in your organization or experience? Done