Community input on Artificial Intelligence (AI) at KCLS Survey

King County Library System is thinking about using Artificial Intelligence (AI) tools to better serve our community. AI tools are programs like ChatGPT or voice assistants that can answer questions, generate text, or help complete tasks.

We want your input before we make any decisions. This survey takes about 4 minutes. What you tell us will help the library decide which AI-powered services and programs to offer — and which ones aren't right for our community. All responses are anonymous. We'll share back what we heard when we're done.

1.How would you describe your current comfort level with AI tools?

Not comfortable, I avoid them

Somewhat uncomfortable, I have tried them, but it does not come naturally to me

Neutral, I can use them but do not feel fully confident

Comfortable, I use them regularly and feel fairly capable

Very comfortable, I experiment freely and learn as I go

2.What concerns, if any, do you have about AI?

3.What is something you wish was easier to do when it comes to finding information, getting help, or learning something new?

Filling out government forms or applying for benefits

Searching or applying for jobs

Understanding documents like leases, medical forms, or legal paperwork

Learning English or practicing another language

Getting help with a phone, computer, or the internet

Finding information I can trust online

Something else (please specify)

4.If the library offered a program to help people learn about and use AI tools, would you be interested?

Yes

Maybe

5.What would make you trust a technology program at the library?

6.Who do you think benefits most from new technology tools right now?

People who are already comfortable with technology

People with more education or higher incomes

Younger people

Everyone benefits pretty equally

I'm not sure

Other (please specify)

7.Is there anything else you want KCLS to know about technology and the library?

8.Do you or a member of your household have a KCLS Library card?

Yes

I don't know

9.What is your age range?

Under 18

18 or older

Prefer not to say

10.Which library do you visit most often?

Thank you. Your response will be combined with other input and used to set priorities for technology projects at KCLS. We'll share back what we heard before we make any decisions.