IT Service Desk Survey

As you may be aware, Fire and Emergency’s IT Service Desk support is currently provided by our external provider Spark. These are the people who answer your calls when you dial 0800 374 843 or email ITSupport@fireandemergency.nz.

In line with our ICT commitment to continual improvement, we are currently running a brief survey to understand the current level of satisfaction with the services provided by the Spark Service Desk.

Your feedback is important in ensuring that your technical queries or issues are resolved in the best way possible!

This survey is anonymous but you do have the option to include your email address at the end of the survey if you wish to be contacted further.

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* 1. How often do you contact the Fire and Emergency IT Service Desk?

Everyday

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

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* 2. How do you primarily interact with the Fire and Emergency IT Service Desk?

Phone

Service Desk Portal

Other (please specify)

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* 3. What was your most recent interaction with the Fire and Emergency IT Service Desk about?

Something was broken (e.g. IT equipment, can't access application or other network service)

System/application performance issues

Requested something (e.g. creation of new user account, access to system/application etc)

Something else

Don't know, can't remember

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* 4. How would you rate your most recent experience from 1 star being poor to 5 stars being excellent?

***

****

*****

What was your reason for this rating?

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* 5. How would you rate your overall customer experience with the team? from 1 star being poor to 5 stars being excellent?

***

****

*****

What was your reason for this rating?

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* 6. Are there any areas for improvement that would make your customer experience better?

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* 7. Are there any other comments you'd like to make relating to the Fire and Emergency IT Service Desk?

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* 8. If you are happy to be contacted to discuss your feedback in more detail, please leave your name below. Otherwise, please leave this section blank to submit your survey response anonymously.