Customer Service Survey Question Title * 1. Please provide your home zipcode Question Title * 2. What date did you have contact with the Frisco Fire Department? Date Date Question Title * 3. Did you receive/request Emergency or Non-emergency service from the Department? Emergency Non-Emergency Neither Question Title * 4. Please indicate the general reason for your contact with the Fire Department I had a fire or other hazardous condition Someone else had a fire or other hazardous condition I had an injury or medical emergency Someone else had an injury or medical emergency I needed a fire investigator I needed a fire inspector or plan reviewer I had a special request Community Education (Safety Town, Birthday Visits, Classes (CERT, CFA or CPR), other events) Question Title * 5. Who helped you? If you are unsure, select their title or position from the menu. Firefighter and/or Paramedic/EMT Officer, such as Lieutenant, Captain Chief Officer or Fire Chief Front Desk Staff Administrative Staff Fire Inspector Fire Investigator Fleet Mechanic Safety Town Staff Emergency Management Staff Specific Person or other title/position - List name or position in comment box Question Title * 6. Please rate your experience with the Frisco Fire Department Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree Respectful Respectful Strongly Agree Respectful Agree Respectful Neither Agree Nor Disagree Respectful Disagree Respectful Strongly Disagree Knowledgeable Knowledgeable Strongly Agree Knowledgeable Agree Knowledgeable Neither Agree Nor Disagree Knowledgeable Disagree Knowledgeable Strongly Disagree Professional Professional Strongly Agree Professional Agree Professional Neither Agree Nor Disagree Professional Disagree Professional Strongly Disagree Friendly Friendly Strongly Agree Friendly Agree Friendly Neither Agree Nor Disagree Friendly Disagree Friendly Strongly Disagree Communicated information clearly Communicated information clearly Strongly Agree Communicated information clearly Agree Communicated information clearly Neither Agree Nor Disagree Communicated information clearly Disagree Communicated information clearly Strongly Disagree Listened to your concerns Listened to your concerns Strongly Agree Listened to your concerns Agree Listened to your concerns Neither Agree Nor Disagree Listened to your concerns Disagree Listened to your concerns Strongly Disagree Responded in a timely manner Responded in a timely manner Strongly Agree Responded in a timely manner Agree Responded in a timely manner Neither Agree Nor Disagree Responded in a timely manner Disagree Responded in a timely manner Strongly Disagree Question Title * 7. How would you rate the appearance of the staff? Exceeded Expectations Met Expectations Did Not Meet Expectations Question Title * 8. Please rate your overall experience with the Fire Department Excellent Good Fair Needs improvement Needs much improvement Poor Question Title * 9. Please tell us what you liked most about the service you received. Question Title * 10. Please provide any additional comments, information, and/or suggestions. Question Title * 11. Would you like to be contacted by a Fire Department representative regarding your comments? Yes No Next
