Dear Frederick County Resident,

The Frederick County Department of Aging needs your feedback. It is our goal to serve our clients with excellence and we want to hear from you about your experience with the Department. Your feedback will enable us to continue to enhance our services and better respond to your needs.

If you have contacted the Department of Aging or used a Department of Aging service in 2018, please take a moment to complete the following survey. It should take about five minutes of your time. All responses are voluntary and will be kept confidential. Responses will not be identified by individual, unless you request to be contacted. All responses will be compiled together and analyzed as a group.

If you have any questions or concerns, please contact Carolyn True, the Director of the Frederick County Department of Aging, at 301-600-3521 or by email at CTrue@FrederickCountyMD.gov.

Thank you in advance for assisting us in our effort to best meet the needs of all we serve.

Sincerely,

Carolyn True
Director,
Frederick County Department of Aging
How did you learn about the Frederick County Department of Aging?
(Check all that apply)

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* 1. How did you learn about the Frederick County Department of Aging?
(Check all that apply)

How did you contact the Frederick County Department of Aging?

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* 2. How did you contact the Frederick County Department of Aging?

On whose behalf did you contact the Frederick County Department of Aging?

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* 3. On whose behalf did you contact the Frederick County Department of Aging?

If you contacted the Department of Aging for someone other than yourself, are you the primary person caring for them?

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* 4. If you contacted the Department of Aging for someone other than yourself, are you the primary person caring for them?

What was your primary reason for contacting the Frederick County Department of Aging? (Check all that apply)
I needed information about:

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* 5. What was your primary reason for contacting the Frederick County Department of Aging? (Check all that apply)
I needed information about:

Was the information you received helpful?

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* 6. Was the information you received helpful?

Based upon your contact with the Frederick County Department of Aging, were you able to resolve your issue and/or meet your need?

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* 7. Based upon your contact with the Frederick County Department of Aging, were you able to resolve your issue and/or meet your need?

Were you satisfied with the service that was provided by the Frederick County Department of Aging?

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* 8. Were you satisfied with the service that was provided by the Frederick County Department of Aging?

Would you recommend the Frederick County Department of Aging to someone else?

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* 9. Would you recommend the Frederick County Department of Aging to someone else?

Please offer any additional feedback that you may have in the space provided:

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* 10. Please offer any additional feedback that you may have in the space provided:

OPTIONAL: If you would like to be contacted by a Department of Aging staff member, please provide your contact information.

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* 11. OPTIONAL: If you would like to be contacted by a Department of Aging staff member, please provide your contact information.

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