Dear Frederick County Resident,

The Frederick County Senior Services Division needs your feedback. It is our goal to serve our clients with excellence and we want to hear from you about your experience with the staff and/or services provided by the Senior Services Division . Your feedback will enable us to continue to enhance our services and better respond to your needs.

If you have contacted the Frederick County Senior Services Division (FCSSD) or used a FCSSD service in 2018, please take a moment to complete the following survey. It should take about five minutes of your time. All responses are voluntary and will be kept confidential. Responses will not be identified by individual, unless you request to be contacted. All responses will be compiled together and analyzed as a group.

If you have any questions or concerns, please contact Carolyn True, at 301-600-3521 or by email at CTrue@FrederickCountyMD.gov.

Thank you in advance for assisting us in our effort to best meet the needs of all we serve.

Sincerely,

Carolyn True
Director

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* 1. How did you learn about the Frederick County Senior Services Division?
(Check all that apply)

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* 2. How did you contact the Frederick County Senior Services Division?

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* 3. On whose behalf did you contact the Frederick County Senior Services Division?

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* 4. If you contacted the Senior Services Division for someone other than yourself, are you the primary person caring for them?

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* 5. What was your primary reason for contacting the Frederick County Senior Services Division? (Check all that apply)
I needed information about:

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* 6. Was the information you received helpful?

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* 7. Based upon your contact with the Frederick County Senior Services Divison, were you able to resolve your issue and/or meet your need?

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* 8. Were you satisfied with the service that was provided by the Frederick County Senior Services Division?

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* 9. Would you recommend the Frederick County Senior Services Division to someone else?

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* 10. Have you watched any of the videos in the Virtual Learning Center found on the Frederick County Senior Services Division Website?

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* 11. If yes, was the video helpful?

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* 12. Please offer any additional feedback that you may have for the Senior Services Division in the space provided:

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* 13. OPTIONAL: If you would like to be contacted by a Frederick County Senior Services staff member, please provide your contact information.

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