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1. With regards to overall quality compared to similar types of websites (Adobe, Nitro etc), Foxitsoftware.com is (Required.)

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2. It was easy to find the information you were looking for on the Foxit Website (Required.)

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3. It was easy to find how to contact Foxit on our Website. (Required.)

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4. Thinking about your most recent contact, how would you rate the representative's ability to help you or to get you to someone who could help you?
Would you say … (Required.)

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5. How would you rate the representative's overall knowledge of your problem/question or product? (Required.)

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6. How would you rate the representative on helpfulness, in other words, a willingness to assist you? (Required.)

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7. How would you rate the representative on being able to help you resolve your issue/need?

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8. How many times did you have to contact customer service before you got a response?

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9. Did our representative...(Select all that apply)

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10. If your experience with Foxit was negative, was it due to (Please check the boxes that apply)

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11. Overall, how satisfied are you with the customer service experience at Foxit ? (Required.)

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12. Please add any additional comments or suggestions below- (Required.)

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