Exit this survey Foxit Customer Service Survey Question Title * 1. With regards to overall quality compared to similar types of websites (Adobe, Nitro etc), Foxitsoftware.com is Much Better Better Equal Not as good Much Worse Question Title * 2. It was easy to find the information you were looking for on the Foxit Website Strongly Agree Agree Neutral Strongly Disagree Question Title * 3. It was easy to find how to contact Foxit on our Website. Strongly Agree Agree Neutral Strongly Disagree Question Title * 4. Thinking about your most recent contact, how would you rate the representative's ability to help you or to get you to someone who could help you? Would you say … Excellent Very good Good Fair Poor Question Title * 5. How would you rate the representative's overall knowledge of your problem/question or product? Excellent Very good Good Fair Poor Question Title * 6. How would you rate the representative on helpfulness, in other words, a willingness to assist you? Excellent Very good Good Fair Poor Question Title * 7. How would you rate the representative on being able to help you resolve your issue/need? Excellent Very good Good Fair Poor Question Title * 8. How many times did you have to contact customer service before you got a response? Once Twice Over 4 times Question Title * 9. Did our representative...(Select all that apply) Quickly identify the problem Appear knowledgeable and competent Help you understand the cause and the solution to the problem Handle issues with courtesy and professionalism Question Title * 10. If your experience with Foxit was negative, was it due to (Please check the boxes that apply) Your experience with Foxit was not negative Customer service rep lack of knowledge Poor communication Slow response Other (please specify) Question Title * 11. Overall, how satisfied are you with the customer service experience at Foxit ? Completely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Question Title * 12. Please add any additional comments or suggestions below- Done
