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1. Overall, how satisfied or dissatisfied are you with our company?

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2. How often do you use our products or service?

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3. How long have you been a customer of our company?

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4. How likely is it that you would recommend our company to others?

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5. Compared to market standard, is our service quality better, worse, or about the same?

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6. Are you happy with the quality of our products? If no, please indicate which products.

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7. What products are you missing in our catalogues? Please select:

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8. Are our products good value for money? If no, please indicate which products.

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9. What is the most important to you in terms of service?

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10. Please explain why this is important to you.

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11. What are your needs in terms of service from our support team?

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12. Please explain why you need this kind of service.

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13. Which of the following words would you use to describe our services? Select all that apply.

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14. Overall, how would you rate the quality of your customer service experience?

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15. What does our company do really well?

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16. What does our company need to change to improve?

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