Formula Air Products & Services Question Title 1. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title 2. How often do you use our products or service? Weekly Once a month Every 2 - 3 months 2 - 3 times per year Every other year Do not use OK Question Title 3. How long have you been a customer of our company? This is my first purchase Less than six months Six months to a year 1 - 3 years Over 3 years I haven't made a purchase yet OK Question Title 4. How likely is it that you would recommend our company to others? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title 5. Compared to market standard, is our service quality better, worse, or about the same? Much better Somewhat better About the same Somewhat worse Much worse Don't know OK Question Title 6. Are you happy with the quality of our products? If no, please indicate which products. Yes, good quality products Industrial ducting High vacuum ducting Filters Fans & motors Separators & rotary valves Fume extraction Soundproofing Flexible hoses OK Question Title 7. Are our products good value for money? If no, please indicate which products. Yes, products are good value for money Industrial ducting High vacuum ducting Filters Fans & motors Separators & rotary valves Fume extraction Soundproofing Flexible hoses OK Question Title 8. Which of the following words would you use to describe our services? Select all that apply. Fast to produce quotes Fast to confirm orders Flexible in customising deliveries Fast deliveries Products delivered correctly Specialists of engineering products Reliable Innovative Experts in our industry Wide range of products Professional advice None of the above OK Question Title 9. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative OK Question Title 10. What does our company do really well? OK Question Title 11. What does our company need to change to improve? OK DONE
