The Payments Association is conducting it's annual Financial Crime survey which will contribute towards producing our 2024 state of the market report and infographic.

It will take no longer than 5 minutes to complete and by doing so, you will be the first to receive the report and infographic. Your input is anonymous and will help to provide our industry with peer to peer feedback and trends relating to financial crime. We ask for your details simply to contact you with the report afterwards.

Your answers and details will be kept confidential at all times.


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* 1. Your details

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* 2. What is your job title?

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* 3. Please tell us where your company fits into the payments/fintech ecosystem.

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* 4. What are the biggest challenges defining financial crime in the next 12 months?

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* 5. What is the most common type of fraud you are seeing?

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* 6. What are the main types of fraud impacting your business and customers?

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* 7. Name the biggest threat you perceive in AI driven fraud.

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* 8. Are you aware of the new APP rules proposed by the PSR?

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* 9. If you selected yes, what will you be bringing in?

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* 10. What is an acceptable level of fraud loss collectively for businesses across the UK annually?

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* 11. Which technologies and controls are you prioritising from an investment perspective?

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* 12. Is the available fraud tech fit for purpose?

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* 13. If you selected No, how do you think it should be updated? (open question)

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* 14. Assess your company's readiness to implement the following technological solutions aimed at combating financial crime. Please rate from 1 (not prepared) to 5 (fully prepared)

  Not prepared Fully prepared
Artificial Intelligence and Machine Learning systems
Blockchain and other Distributed Ledger Technologies
Advanced Analytics and Big Data solutions
Automated Digital Identity Verification systems
Real-time Transaction Monitoring tools

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* 15. What can the vendor community do to help the Financial Crime industry over the next 12-24months?

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* 16. How well is the industry dealing with the growing challenge?

1 - Not very well 10 - Fantastically
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i We adjusted the number you entered based on the slider’s scale.

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* 17. On a scale of 1 to 10 how effectively is policy and regulation evolving to support the industry in combating financial crime?

1 - Not very well 10 - Fantastically
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i We adjusted the number you entered based on the slider’s scale.

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* 18. Is the UK’s fraud regulation fit for purpose?

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* 19. If you selected No, how do you think it should be updated? (open question)

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* 20. Name one thing that would better inform your customer base about the risks of fraud.

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* 21. How optimistic are you about the industry’s ambitions to design out economic crime?

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* 22. Please explain your answer to the above? Why do you feel this way?

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* 23. What fraud management strategies are you deploying? (Tick all appropriate)

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* 24. What was the level of spend in GBP (£'s) for your company on financial crime related initiatives throughout the calendar year 2023?

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* 25. Will your spend on fraud prevention be increasing or decreasing over the next 12 months? (choose one)

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* 26. What are the likely triggers to drive investment in financial crime capabilities over the next financial year?

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* 27. How does your company stay updated on emerging fraud trends and threats? Select all that apply:

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