Your Thoughts Matter!

FMS strives to be the best terminal operator in the LA/Long Beach Harbor. We have made several investments in both assets and technology to get us to the next level. We will be sending out periodic surveys to gauge our success. We will share these results and the action items taken after the survey has been completed. The following questions should only take 5 minutes to answer. They are anonymous and confidential. We sincerely appreciate your feedback.

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* 1. FMS has deployed its AIG (Automatic In-Gate) for both the front and back gates. HTA data shows approximately 20-25% decrease in overall total turn times for FMS. Have you seen the change in your recent visits?

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* 2. To break the above question out a little further.  How would you rate the queuing time outside the gate?

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* 3. Once inside the yard, how would you rate your turn time and overall experience?

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* 4. Our new APP, Mission Sync, allows us to manage the queuing of trucks inside the yard and ensure a safe and timely dispatch to the RTG stacks. Have you downloaded and used our new APP Mission Sync?

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* 5. How would your rate your experience with Mission Sync compared to how it was done in the past?

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* 6. Another unique initiative that FMS rolled out is Zen Desk - our new cloud based customer service portal. How would you rate it's overall performance in dealing with your customer service questions/issues?

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* 7. Have you seen an improvement in response time to your inquiries within Zen Desk?

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* 8. How likely is it that you would recommend FMS to a friend or colleague?

Not at all likely
Extremely likely
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