Exit this survey

Credit Union Name

Credit Union Name

Question Title

* 1. Credit Union Name

Question Title

* 2. Your Name

Question Title

* 3. Database Number

Question Title

* 4. Was your tech knowledgable?
(1 = poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

Question Title

* 5. Please rate your tech's politeness?
(1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

Question Title

* 6. Was your tech helpful?
(1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

Question Title

* 7. Was your tech fully responsive to your needs?
(1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

Question Title

* 8. Was your call answered by a person when you first called or did you leave a message and get a call back?

Question Title

* 9. If you were called back, were you called back promptly?

Question Title

* 10. If your question or issue required further action, was the question or issue resolved for you promptly after the call?

Question Title

* 11. Was your inquiry dealt with to your satisfaction?

Question Title

* 12. Which tech did you speak with?

Question Title

* 13. Overall, how would you rate our customer service?
(1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

Question Title

* 14. Is there anything we can do to improve our technical support or other customer service?

T