Credit Union Name

Credit Union Name

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1. Credit Union Name (Required.)

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2. Your Name (Required.)

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3. Database Number

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4. Was your tech knowledgable?
(1 = poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

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5. Please rate your tech's politeness?
(1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

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6. Was your tech helpful?
(1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

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7. Was your tech fully responsive to your needs?
(1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

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8. Was your call answered by a person when you first called or did you leave a message and get a call back?

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9. If you were called back, were you called back promptly?

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10. If your question or issue required further action, was the question or issue resolved for you promptly after the call?

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11. Was your inquiry dealt with to your satisfaction?

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12. Which tech did you speak with?

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13. Overall, how would you rate our customer service?
(1 = Poor, 2 = Fair, 3 = Good, 4 = Excellent)

  Poor Fair Good Excellent
Please rate

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14. Is there anything we can do to improve our technical support or other customer service?

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