CSHCN Program Family Satisfaction Survey 2018-2019

The Children with Special Health Care Needs (CSHCN) Program staff help families get the information they need to care for their child with special needs. The Program workers help families get insurance, find specialty doctors, and get assistance for health and other community services and supports.

Some local CSHCN Programs may give financial help to children through their Physically Handicapped Children's Program (PHCP). This program may or may not be available where you live.

We ask you to complete a survey on your experiences. For this survey, think of the PHCP as part of a local CSHCN Program. We value your feedback about these programs. The information will be used to improve how we serve families of CSHCN.

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* 1. What is your survey number?

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* 3. How did you hear about the Children with Special Health Care Needs (CSHCN) Program?

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* 4. How many times have you had contact with the CSHCN Program in the past year?

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* 5. Families often need help with finding and getting medical services and supports for their child with special needs. The following list describes the kinds of help the CSHCN Program may provide.

For each type of help listed below, tell us whether you needed this help or not and whether you got the help you needed from the Children with Special Health Care Needs Program.

  Not Needed Needed and Got Help Needed but Didn't Get Help
a. Getting information about health insurance (such as Medicaid, Child Health Plus, Family Health Plus etc.)
b. Paying for medical expenses not covered by health insurance
c. Finding a medical specialist
d. Finding a dentist
e. Finding a dental specialist (orthodontist, oral surgeon)
f. Getting information about other resources in your community (such as, parent organizations, support groups, respite, transportation, translation services etc.)
g. Getting connected with resources in the community (also known as referrals)
h. Getting help with filling out applications (such as health insurance, PHCP, Supplemental Security Income (SSI)

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