Thank you for taking time to complete this survey.  Although you are being asked about your child's placement information, your responses will remain completely anonymous, unless you choose to give us your contact information for a follow-up conversation. This survey should only take about 15 minutes of your time.

* 1. If you have already completed this survey since September 15, 2017, what is your reason for completing it again? (this question may be skipped if you have not already taken this survey)

* 2. What type of placement is your child currently in?

* 3. Please indicate the current location of your child. If your child has recently been released or discharged from a facility, then indicate their most recent placement location.

* 4. How long has your child been in TJJD custody?

FOR THIS NEXT SECTION, PLEASE INDICATE HOW STRONGLY YOU AGREE WITH THE FOLLOWING STATEMENTS:

* 5. My child has made progress in education while in TJJD.

* 6. My child receives good medical care.

* 7. I am satisfied with information I receive about my child's medical care.

* 8. I am satisfied with information I receive about my child's psychiatric care.

* 9. I am notified within 24 hours when my child's illness/injury requires care at an emergency room or hospital.

* 10. I have been given the opportunity to provide information that I consider important for my child's ICP (individual case plan) and/or transition and re-entry plan.

* 11. TJJD is helping my child make positive changes.

* 12. Race or ethnicity is not a factor in the success of my child at TJJD.

* 13. At TJJD, my child’s culture is accepted and valued.

* 14. I am able to reach staff when I have questions.

* 15. If I was unable to attend my child’s MDT (youth staffing) meeting because of a scheduling conflict, the case manager offered to reschedule it at a time more convenient to me.

* 16. I am treated with respect when I visit TJJD facilities.

* 17. Grievances filed by my child or myself are answered within 10 business days, not including any appeals.

* 18. Grievances filed by my child or myself are handled fairly.

* 19. My child is safe at the current TJJD facility.

* 20. My child is given the opportunity to worship our chosen religion.

* 21. I am pleased with the assistance I receive from the family liaison.

* 22. I am aware of the visitation schedule at my child's facility.

* 23. What is the approximate amount of time you typically wait for your child to arrive at the visitation area when you go visit your child?

* 24. The visitation area at my child's facility has a welcoming atmosphere.

* 25. The visitation area at my child's facility has games, books, and other activities to use when I visit.

* 26. The most important people we consider as part of our family have the opportunity to visit and talk on the telephone with our child.

* 27. I am aware that I may request a virtual visit with my child using my own smartphone or computer.

* 28. I have visited with my child at least once since September 15, 2017 from my home using my own smartphone or computer.

* 29. I have attended at least one special Family Day event since June 1, 2017 at my child's facility.

* 30. Please give an overall rating of how well TJJD is serving your child, with "1" being the least satisfied and "5" being the most satisfied.

* 31. Please tell us what TJJD is doing well and how we could improve.

* 32. If you would like to be contacted regarding anything on this survey, please provide your name, telephone number or email address. You may also contact Tammy Holland, TJJD Manager of Family, Community, and Chaplaincy Programs, if you'd like to talk about your survey answers. Her number is 512-490-7090, and her email is Tammy.Holland@TJJD.Texas.Gov.

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