Best Customer Experience

This award recognises the MNO or MVNO that has demonstrated improved and continued customer centricity in its operation since April 2018.

Open to: All MNO and MVNOs operating in the Middle East, Central and South Asia and Africa.

The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey

Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan

Africa will be defined by any of the countries that make up the continent of Africa.

Criteria: Entrants will be judged on their answers to the following questions; (Max 250 words per question)

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* 1. How has your business improved customer retention and loyalty since April 2018? (Include statistics e.g. NPS, testimonials and business growth data)

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* 2. How many new retail customers has your business acquired since April 2018? (Use figures.  Percentages can be used when numbers are classified)

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* 3. How has your business innovated customer engagement and communication since April 2018?

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* 4. How do your points of contact with the connected customer (call centres, live chat. Chatbots, video chat, self-service, social media) improve your relationship with them?

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* 5. What 3 new features (launched since April 2018) of your strategy make your customer experience and care operations stand out from the competition?

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* 6. Why does your organisation merit this award?

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* 7. Thank you. Please complete your details here:

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