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Monroe Housing Collaborative Customer Satisfaction Survey
1.
Monroe Housing Collaborative Satisfaction Survey
Thank you for completing our satisfaction survey. Your feedback will allow us to provide better services to individuals with disabilities in our community.
OK
1.
Please tell us who you are
I am an individual who received services through the Monroe Housing Collaborative
I am a family member of a person who received services through the Monroe Housing Collaborative
I am a Service Coordinator/Care Manager or individual who supports a person who received services through the Monroe Housing Collaborative
2.
Which of the following words would you use to Monroe Housing Collaborative services? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
Other (please specify)
3.
How Responsive have we been regarding your housing needs?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
4.
Has the assistance from the Monroe Housing Collaborative had a positive impact on your:
A Great Deal
Somewhat
Slightly
Not at all
Outlook on Life?
A Great Deal
Somewhat
Slightly
Not at all
Health?
A Great Deal
Somewhat
Slightly
Not at all
Relationship with family or friends?
A Great Deal
Somewhat
Slightly
Not at all
Level of stress?
A Great Deal
Somewhat
Slightly
Not at all
Ability to remain independent in the environment that you choose?
A Great Deal
Somewhat
Slightly
Not at all
5.
How would you describe your housing situation now?
I have moved to a place that is right for me.
I have moved to a place that is mostly right for me but there are a few things I would change.
I have moved to a place that is very different than I thought it was going to be.
I am still living in the same place, and I am happy with that decision.
I am still living in the same place and I still want to move.
Other (please specify)
6.
How has the assistance from the Monroe Housing Collaborative helped you to maintain your housing or to improve your housing situation?
A great deal
Somewhat
Slightly
Not at all
Other (please specify)
7.
Was the information provided by the Housing Liaison helpful in making choices about your housing?
Yes
No
8.
Did the service you received from the Monroe Housing Collaborative help you to find a new place to live?
Yes
No
9.
If you have moved to a new apartment, please respond to the following questions about your new home. This will help us when referring to this property in the future.
Always
Most of the time
Sometimes
Rarely or Never
N/A
Are the common areas around your unit well maintained
Always
Most of the time
Sometimes
Rarely or Never
N/A
Are the locks on your unit door and the outside door in good condition and working properly?
Always
Most of the time
Sometimes
Rarely or Never
N/A
Is your unit and the property free of rodents, insects and other pests?
Always
Most of the time
Sometimes
Rarely or Never
N/A
Are the common bathrooms, trash/recycling and laundry rooms well maintained?
Always
Most of the time
Sometimes
Rarely or Never
N/A
does the property management staff respond to service requests in a timely manner?
Always
Most of the time
Sometimes
Rarely or Never
N/A
Does the property management staff respond to emergencies promptly?
Always
Most of the time
Sometimes
Rarely or Never
N/A
Does the property management staff treat you with respect and in a professional manner
Always
Most of the time
Sometimes
Rarely or Never
N/A
Does the property management staff handle issues and disagreements between residents appropriately?
Always
Most of the time
Sometimes
Rarely or Never
N/A
10.
If you moved, where are you currently living?
11.
When working with the Monroe Housing Collaborative, did the Housing Liaison:
Always
Most of the time
Sometimes
Rarely or never
Treat you with respect?
Always
Most of the time
Sometimes
Rarely or never
Seem to understand your situation and needs?
Always
Most of the time
Sometimes
Rarely or never
Do a good job explaining the program requirements?
Always
Most of the time
Sometimes
Rarely or never
Make referrals to other appropriate services you may need?
Always
Most of the time
Sometimes
Rarely or never
Provide you with information that was useful in making housing choices?
Always
Most of the time
Sometimes
Rarely or never
12.
While working with Monroe Housing Collaborative, was the Housing Liaison:
Always
Most of the time
Sometimes
Rarely or Never
N/A
Responsive in a timely manner?
Always
Most of the time
Sometimes
Rarely or Never
N/A
Sensitive to your ethnic and cultural background
Always
Most of the time
Sometimes
Rarely or Never
N/A
Knowledgeable about available housing and services?
Always
Most of the time
Sometimes
Rarely or Never
N/A
Careful to maintain your confidentiality?
Always
Most of the time
Sometimes
Rarely or Never
N/A
13.
On a scale of 0 to 10,
How likely is it that you would recommend Monroe Housing Collaborative to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
14.
Overall, how satisfied or dissatisfied are you with Monroe Housing Collaborative?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
15.
If you were to recommend the Monroe Housing Collaborative to a friend, what would you say?
16.
If you will allow us to use your comments in our brochures or website, please provide your contact information.
Name
Address
Address 2
City/Town
State/Province
AL Alabama
AK Alaska
AS American Samoa
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FM Federated States of Micronesia
FL Florida
GA Georgia
GU Guam
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MH Marshall Islands
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
MP Northern Mariana Islands
OH Ohio
OK Oklahoma
OR Oregon
PW Palau
PA Pennsylvania
PR Puerto Rico
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VI Virgin Islands
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
ZIP/Postal Code
Email Address
Phone Number
17.
Please choose what services you and/or any household members are currently receiving. (Choose all that apply)
Office of People with Developmental Disabilities (OPWDD)
Nursing Home Transition and Diversion (NHTD) Waiver
Traumatic Brain Injury (TBI) Waiver
Office of Mental Health
Head Start
Veterans Administration
Office of Alcoholism and Substance Abuse Services
I am not currently receiving services and/or do not know if I am eligible
Head Start
Other (please specify)
Current Progress,
0 of 17 answered
