Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.

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* 1.  UBA staff are courteous and friendly 

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* 2. UBA staff process my transactions and attend to my queries promptly

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* 3. UBA staff are truthful and transparent in all dealings with you

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* 4. UBA products and services meet most of your financial and business needs

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* 5. UBA Business Offices are conducive and comfortable

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* 6. UBA electronic channels (ATMs, Cards, Mobile Banking, PoS, Internet Banking) work efficiently at all times

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* 7. UBA staff are always willing to help, at all times

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* 8. UBA staff process your transactions error-free, almost all the time

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* 9. What do you like about UBA?

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* 10. How can UBA serve you better?

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* 11. Overall, please rate the quality of service you receive from UBA?

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* 12. On a scale of 1- 10 with 0 being the most unlikely with 10 being the most likely, kindly answer the three questions below

  1 2 3 4 5 6 7 8 9 10
I will gladly recommend UBA to my friends and family
I will do more banking business with UBA in the current year and beyond
At times I consider other banks due to service dissatisfaction

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* 13. Your account type

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* 14. When did you open the account?

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* 15. Educational Qualification

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