We are currently reviewing our customer service processes to improve and continue to provide quality services for our residents. A critical component of this review is customer feedback. We want to hear from our residents and customers what you think about our services based on your interactions with the Municipality. Your input will inform our report and help improve our customer service and your overall experience. Please take the next five minutes to fill out this brief questionnaire. Thank you for your time and input.

This review will only look at services delivered by the Municipality of Clarington (including property taxes, parking tickets, fines, winter road maintenance, park maintenance, permits and licenses, recreation programs and classes, facility rental)  and not those provided by the Region of Durham (garbage collection).

Survey closes July 30, 2021.

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* Where do you live?

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* How often do you use or interact with the Municipality of Clarington’s services?

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* Please rank the services below on a scale of most important (1) to least important (5).

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* Please rate your level of satisfaction based on your interactions with the Municipality of Clarington. Did you get what you needed?

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* Please rank the challenges or issues you have encountered when using Clarington services or when interacting with customer service staff from most challenging (1) to least challenging (4).

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* Please rank what is most important to you when you interact with Clarington services or our customer service staff from most important (1) to least important (6).

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* How do you prefer to communicate with the Municipality of Clarington? Please rank from the most preferred (1) to least preferred (5).

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* Is there anything else you would like to share with us about your service experience?

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* We are looking for residents to join a 90-minute virtual customer service focus group to provide more input into this review. If you’re interested, please leave your information below and we will contact you with more details.

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