2026 Member Satisfaction Survey 2026 Member Satisfaction Survey Question Title * 1. The waiting period to see a teller is reasonable. Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 2. The credit union staff treats me with courtesy and in a professional manner. Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Question Title * 3. The credit union processess loans quickly and efficiently. Strongly agree Agree Neither agree or disagree Disagree Strongly disagree I have never applied for a loan at Maine Solutions FCU Question Title * 4. Overall satisfaction with Maine Solutions FCU. Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Question Title * 5. Satisfaction with products/services offered byMaine Solutions FCU? Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Other product/service you would like us to add (please specify) Question Title * 6. Remote access (via ATM, Shared Branching, Online Banking, Mobile Banking, Remote Deposit Capture, etc.) allows me to conduct my regular financial transactions. Strongly Agree Agree Neither agree or disagree Disagree Strongly disagree What financial transaction(s) have you needed to do that could not be accomplished via available remote access(please specify) Question Title * 7. In addition to Maine Solutions FCU, I also use the following institutions/apps to perform my financial transactions. National bank Regional bank Community bank Other credit union FinTech app (e.g. CashApp, VENMO, Paypal, etc.) None of the above Suggestion(s) for actions you recommend that we take (please specify) Question Title * 8. Please indicate which is the most important factor to you in determining where you conduct your financial business. Convenient hours Location Personal service Interest rate and fees ATM network access Other (please specify) Question Title * 9. Please identify products/services that Maine Solutions FCU offers but you do not use, and you are using a like product/service at a different financial institution (select all that apply) Checking Auto loan Credit card Personal loan Online banking Mobile banking Club account Other (please specify) Question Title * 10. Provide your name, account number, and contact information to be entered into the drawing for $100 Done