Our records show that you had assistance through the DuPage County Health Department during the 2014-2015 Open Enrollment for health insurance. We would like feedback on your satisfaction with the enrollment process. Please answer the following questions with either a “Yes” or “No” (where indicated) or on a scale of 1-4, with 4 being the highest (where indicated):

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* 1. Were your questions answered?

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* 2. Did you sign up health insurance? (Either Medicaid or Marketplace)?

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* 3. Was the counselor sensitive to your needs? (For example, did they listen to you, were they respectful, and were they thorough?)

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* 4. Overall, were you satisfied? Using a scale of 1 to 4:
1) Very unsatisfied; 2) Unsatisfied; 3) Satisfied; 4) Very Satisfied

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* 5. Do you have any ideas for improvement?

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